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Just wondering how I can check the software versions on our GSI

We installed a DS1 Card to support our new IVR system. The IVR has a Dialogic T1 Card that expects incoming DNIS Digits to know which IVR Opening Message to play to callers. The new DS1 has a trunk group assigned to it and we are going to get three toll free numbers with DNIS to come in on DS1...

We are using smart trunks for incoming service. We have just added an IVR on a DS1 card. We assigned the a trunk group to the DS1 card with 24 trunks. The IVR looks for DNIS Digits that come across so that it knows which IVR Message to play to callers. If we setup a toll free number with 4 digit...

When we moved into our new office building, we lost caller ID somehow. When a call comes in on a DID, the phone number from the calling party is displayed, but the name attached to the number is not. What configuration do I need to look at to find out why we're not getting caller ID any longer?

We have just bought an IVR that uses a dialogic T1 card to communicate with our PBX. We had our Vendor come out and install a DS1 card and asked for it to be configured for ESF and B8ZS. The vendors of the IVR came back and asked that the signaling mode be changed from ISDN-PRI to E&M. I could...

We have a database of about 15,000 numbers and want to match them to names and addresses in a quick manner. What can we use? Is there a nice piece of software that can do this for us?

If I setup extension 1234, and this extension does not even have a phone connected to it and I want all calls that ring extension 1234 to automatically go to extension 5678, What command would I use to set this up?

I have a user who is extension 1108. She wants a DID, but all of our DID's are in the 6700 to 6800 range. She wants to keep her same extension though. We are using 6408D+. Can anyone give me some direction? I have been strictly NEC NEAX2400 for almost three years and going back to avaya is tough.

Just wanted to say that I really think this is an excellent forum. I was able to find how to setup service ovbserver on a PBX that I have not worked on since '99 on my first day of my new job. Thank you, thank you, Thank you.