Hi.
When there is nor available agents in a skill, we route the call to a external cellular phone. But, then, we lost the original ANI (from the fist caller).
There is any way to preserve original ANI after "reroute".
Thank in advance.
Floro
Hi.
I have a station A with a button to send-calls, the cover path of this station is to station B. When in station A is activated the send-calls button, all calls are redirectec to station B. That works correctly.
In the station B, there is a button to call-fwd.
When a call is placed...
Hello
I have activated the Record Out Signal in the CallMaster IV, but when I record or listen this signal, it hearing much better the remote talker than the local talker.
Why?. Can anybody help me?
Sorry my english. Thanks in advance.
Floro
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