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We have a CS1000 system with a Shadow CMS 250 package for call accounting. We have never really utilized the call accounting in the past 2 or 3 years (since it was installed). We want the system to simply generate a report every month that will distribute our long distance costs over 13...

I have an ACS that is consistently off by 2 hours. After some research, I discovered it may be coming via the "Caller ID Time Sync". The provider is actually an internet provider giving them IP trunks through a proprietary ATA device. I don't think they are going to be able to get their clock...

I have a Merlin MAGIC THAT WHILE PROGRAMING THE EXT i WAS USING WAS UNPLUGED AND LOST CONNECTION. i NOW HAVE ndt ON ALL ANALOG EXT AND ONLY SOME OF THE DIGITAL HAVE DIAL TONE. i have done a restart from the console and also powered down the system and tried just one cabinet still no luck. Any...

I have installed a Nortel MICS with copper DID trunks and have a problem with echo at times. The Telco is a small co-op and is not fimilar with DID, I suspect that they are not correct on the settings of the trunks. Can anyone give me some information so I can help them and maybe solve my echo...

I have installed a MICS 7.0 with a Call Pilot 100 and have the Auto Attendent answer incoming calls after 4 rings. The cust wants the option to touch 0 and ring the operator, when I do that now a message says that the Opr is not available. What am I missing for this to happen? Thanks in advance!

A customer with a SX 50 is having trouble with 1 ext, when ever they call ext 141 the console display shows ext lock. Can anyone tell me how to clear? It has been working then some thing changed and the lock display shows up. Any help will be appreciated.

Here is our configuration: Partner ACS R7 Partner Messaging R7 Using AA to answer all calls Here is what we are trying to accomplish: When a potential client calls in for the sales dept, we want them to choose ext 26. We want the AA to ring both exts 26 and 27 simultaniously and if neither...

I had a messaging card go bad on a Merlin Magic and replaced the card but not the 4 port license card, everything works fine except the display phone do not display number of new and old messages. Is there something that I missed to have the display. I appreciate any help.

I am trying to figure out if I can have the AA not answer when I activate night service. The situation is this: we have nursing home that is staffed 24 hours a day. During the day, the receptionist is there, but we want the AA to field the calls first so the caller can choose to reach a...

I have a Merlin Legend with Voice Mail and ext 111 is the Operator position with ext 112 and 139 programed with a coverage button for 111. All calls for 111 go to the coverage button except when a call is trans to an ext and is answered by voice mail and the caller dials 0 to return to the...

I have a Merlin Magic at a Hospital with 4 016 T/R cards and about once a month an ext will have steady dial tone and not able to call out. We can power down the system and clear the problem but I am wondering if any one has had this problem and if there is a fix other than power down. The...

I have a Partner Messaging R7 voice mail system with an ACS processor in an athletic club. How do you forward a message from one mail box to another? We can't really use the www.messenger because not everyone has a computer available to them. Forwarding the message used to just be an option...

I have a client that has a Partner ACS and Partner Messenging and is using the auto attendant to answer all their calls first. They have a receptionist at ext. 10 and if someone selects 0 or 10 in AA, she can answer. She is not always at her desk and would like ext's 14 and 25 to ring at the...

I have a Magic at a Hospital and Clinic with the 4 CO lines to the clinic answered by the Auto Attendent with the option to dial 1 to Receptionest, 2 to Doc, 3 to nurse etc. With option 1 I have it go to a Delay Announcement Group to a cover group and all works except when the clinic is closed...

I have a Motel with a SX50 that was using a printer for SMDR. The printer went bad and they decided they don't need SMDR. I changed the following to disable: Command Registar field 100 14 c-j 121 3 h 151 2 i 151 4 e...

I have installed my first 100DS1 with DID trunks in a Merlin Magic. Is there a way to check the status of the trunks. I think I have a problem with exts not disconnecting from the DID trunks. Also at time I have an amber light on the 100DS1, what does that indicate? Appreciate any ones help

When I connect to the Merlin Magic with WinSPM some times when transfering data it is in Spanish and then will say cannot communicate with Merlin. I have to shut down Merlin and then everything connects ok. Has anyone had this problen and know a fix?

Does the IP Office have a hotel/motel package, like the Mitel? I am sick of dealing with Mitel and I personally feel Avaya's product is superior but Mitel is so locked in to the hotel market. Would there be anything IP office can't do from the hotel perspective? Any advice is appreciated...

I have a Motel customer with a Mitel 200 PBX with Express Messenger Voice mail. One mail bow that had been working now can not be called. Is there a code that can be dialed to turn voice mail off or on?

I have a customer with a Partner ACS 6.0 with Partner Mail VS 4.1. There are a few changes they want. First, they want to change the message when a person opts "0" in the auto attendant. Currently, the caller hears "You are being transferred to the receptionist." The lady answering the phone...