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We needed some new phones. The DT500 series was not available, so we got the DT635 phones. When we plug them in, they are dead. They are brand new. Do I need a software update to run these? The system is running 8.3. The digital cards are running V3.000 Suggestions?

I have a client who needs a remote doorphone and I found the Viking E-10-IP sip doorphone but the literature doesn't show that it has been tested with the NSv Connect solution. Has anyone tried this? Did it work? Is there another option I'm not seeing? The remote doorphone is at a separate...

I know I can set the OLI in the settings to one phone number on an extension by extension basis. However, we run more than one company. We want to be able to dial out from one extension with a different caller ID depending on which business we are calling out as. Is this possible with the MICS...

We've got a TDA200 system connected to a TVA200 with 2 LCOT16 cards and 2 DLC16 cards. (I know, "go to PRI", I keep telling them) The problem is this. Randomly, the system will blank out several phones (the screen on many phones goes blank) and then the they come back - existing calls are still...

I have a prospective Canadian client looking to buy some of the KX-T7636 phones from me to use on his KX-TDE100 system. The question is - Will the American version of the KX-T7636 phones work on the Canadian version of the KX-TDE100? I think the answer is yes but need to know for sure. TIA, -...

TDA 200 with a TVS50 voicemail CO Trunk #2 goes directly to Custom Service prompt 1 Line 2 and Line 3 are set up the same but Line 2 seems to hang and stay off hook when a caller hangs up during the CS1 greeting. This happens at random times - I can be working and look at the phone and see the...

Switching out a Nortel system to a TDA200. Some jacks are set up with only one pair - i.e. 4 jacks on a cable. Is there a device out there that will swap pair one and pair two? As most of you know out there - the TDA only uses the 2nd pair for the digital phones and Nortel uses the center...

Hi all - Got a TDA200 to a TVS50 (now my home system thanks to a deadbeat client) [thumbsup2] As Monk says, "Here's the thing . ." Line one (my wifes) comes into the system to ICD group (x501 and vm box 501) and rings all extensions. When no one answers, vm picks up and all works well. But, her...

PartnerMail VS V.5 to an ACS processor. Answer delay is immediate so the client hears the standard half ring and then the VM grabs the line and starts playing the greeting. (Client wants to hear the ring - I know that it can be turned off) Long story short - the client has taken to picking up...

The system had 3 CAP modules (each on a different phone) connected to the system and working. Last night I added a 4th CAP module to an additional phone with it's own SAPS. All seemed to be working, but this morning I get a call that CAP module on the operator station (x210) has gone dead. No...

Old MICS with an older voicemail (looks just like the MICS box) The system has been up and running forever, table one, greetings 1 - 4, answer on 4th ring and all was working. Then last week the system started answering with the system manager box (100). I can't figure what got changed. I...

Have a client with an old Meridian (NT5B20) system. The system seems dead except that when you unplug it, the light flashes 3 times. To me, this seems to be an error code. Is this the processor saying "Bury me, I'm dead?. Any help would be appreciated.

Did a search for the term "TVA200" but the search engine showed no returns. Is it broken? The TVA200 (8 port) to TDA200 has been in service for over a year. Client calls and can't get into the VM. I'm onsite and TVA looks fine as does the TDA. Symptom #1 is that when you call the TVA (group #...

I am working on a CP100 in getting it ready to sell on eBay. I do not have a MICS or CICS in hte office currently to hook the CP100 to to access using the feature codes. In the HyperTerminal window it offers me the ability to Login: but I do not have the login or password and searched on the...

The model # is NT5B74AABJ I believe that it is a Startalk Plus Mod 4. I can't find a manual anywhere on the Nortel site (wierd) [ponder] I have a Startalk Flash manual and I know the programming is all about the same over the Nortel units. A manual would be nice but I'm not looking for that kind...

CICS system with a Callpilot 100 and 12 CO lines. We just added 2 CO lines to the system 063 and 064 - for some reason, when calls come in on these lines the AA does not answer them. I copied all the line settings from a working line using the "copy" comand and all the lines in the call pilot...

I am getting Major errors two or three times a month from a KX-TDA200 PBX. Below is a copy of an error. They are all the same. Date: 07/07/2006 Time: 12:12:50 Error Code: 000 Sub Code: 10000 Error level: Major Error Message: MPR WDT overflow There is also a corresponding Minor Error reported...

The system - TDA200 with copper trunks and a TVA200 Voicemail system. Our problem and question - The AA has many options for a caller to reach a sales representative by having the call forwarded to the sales persons cell phone. This is for reps all over the USA. The call volume on these calls...

The client is complaining that there is no call waiting tone when a second call comes in to their extension. KX-TD1232 with a TVA50 VM and auto attendant. The AA message plays, you press "1" for sales (one extesion - 104) and if the user is on the phone, the system immediately says "This...

The system - TDA200 with a just added TVA200 voicemail system. Everything works great except this: The problem is getting to subscriber services from the automated attendant main menu - CS1. Here's the scenario - A call comes in - the AA answers - the user presses star which is assigned...