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I have not programmed one of these on over 10 years and have searched the docs for answer. I have 2 of these lines from CS1000 to a NEC as incoming lines. the problem is sometimes the NEC does not release/hang up after a call. the NEC tech wants to know if I'm sending disconnect supervision an I...

We have a Nortel CS1000 7.5 rel. I am having a problem recording calls with Telestrat Engage system on my IP phones. we use 1124 an 1230. I have the media cards connected to network and the ports are mirrored/ dual stream to record calls. this work in most cases. what I'm looking for in...

I need to make the 3904 speaker louder for DIG voice calls. This is a hospital room with some background noise. They want to communicate with personal inside room wearing a hood. the speaker on the phone is not loud enough an I thought it could be by passed with a louder speaker or a POT to...

I have a CS1K with 1230 ip phones and we are using Telestrat Call Parrot to record calls.I was told by telestrat that the CS1K will provide the beep tone for recording calls. I can't find anything on this in the nortel/Avaya docs. Where would this beep tone be activated from? thanks for your help.

i need to find out which conference cards is causing static on several phones when a call is placed on hold. is there away to determine which con/tds cards is "connected" to the phones?

The loop below was disconnected by mistake. We then had verizon reinstall this 24 channel T-1 today and it has been up and down. i can put the csu in local loop back and the switch side comes up channels enabled. also it has been up for maybe 1 minute just long enough for 5-6 calls to be placed...

I have a cs1000 7.5 and some of the phones 3900 only have a "tone" when you lift the handset sometimes. most of the time phone is normal 1or 2 out of 10 there will be this different tone until you start dialing. Below is the firmware for system. Also what is the Core firmware and Flash firmware...

About to upgrade CS1K from 6 to 7.5 call Piot HA 5.00.41 and CCMa 7.0 SU_03 Which docs will give me the most information about upgrade and what is needed for upgrade. We are a 24/7

i am trying to determine which lines are answered by the Pc console on the Cs1000 we added an announcement to some of the incoming external calls are not playing the announcement. This is the ATT data from the switch. I am trying to get the relationship between the incoming lines and the...

i am trying to determine which lines are answered by the Pc console on the Cs1000 we added an announcement to some of the incoming external calls are not playing the announcement. This is the ATT data from the switch. I am trying to get the relationship between the incoming lines and the...

We had several 1140 ACD phones that were moved via the patch panel and were not de-acquired before the move. after move the phones were acquired in CC6 but in CS 1000 when TN was printed they appeared to be not accquired in CC6. after de-acquiring in CC6 and then acquiring again in CC6 the...

I am trying to run CP application builder 5.00.41.46 on a windows 7 Entteprise machine. Are there settings that need to be changed? also running Java version 6

we have installed several G430 and G450 systems and most have had a problem with hum on the co lines comming into the M711 cards. is this a know issue or are we getting a lot of bad M711 cards? If you have had this issue how di you resolve?

can the key codes be xfered from 1 bcm 50 to another if one is broken? bcm 50 Ver-1.00.2.04.g expansion mod with 4X16 card not working and vendor does not know what's broken.if main BCM 50 needs to be replaced can key codes be moved to new BCM 50?