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Can this be done with the upgrade license alone or do we need to purchase the 8.0 Essential first? Thank you in advance.

I recently finished installing a 500V2 with 6.0.14; we use a PRI for all incoming and outgoing calls. If a user screens a transferred outside call, the destination user only sees the outside caller id and name and not the transferring users name and extension as they always have in the past. As...

This is more sales/marketing oriented than technical. What do you consider the top 5 or so most beneficial features of the IP Office? I have found Voice Mail Pro to be a powerful application for a small additional cost (we don't sell any systems without it). We haven't sold many systems with...

Any other grey beards out there ready to throw in the towel? I've spent more on toys than retirement planning, so I still have to work, but it's getting harder and harder to face this on a daily basis (which service provider started the insane policy of finger pointing?) I'm turning into a...

This problem needs a fresh face. We attempted to convert an existing T1 from AT&T on a Legend R6 to a PRI from the cable company. The cable company swears they have the protocol set to AT&T Custom as we requested; they use a 5ESS for voice service. We changed our translations for the circuit...

We recently converted a customer's 2 T-1 circuits to 2 PRI circuits on a 412 running 3.1.56. We're provisioned as NI2, ESF, B8ZS, network clock on the first circuit and fallback on the second. We had no problems prior to the change but have had some problems since then with "dropped" calls. The...

I am confused regarding software limits,VCM modules, Phone Manager Pro, and IP Soft-Phone. Suppose an installation consists of (2) 412 base modules, each equipped with a VCM 30, linked together. This would allow the maximum of 500 users for this site, with 60 VCM channels available for use. If...

How do you determine that a VCM has failed? We have 2 IPOs connected via a dedicated PtoP through Netopia routers. There is no traffic on the link other than voice calls from IPO to IPO. It has worked well for 2 years, but in the last week the voice quality has gone down the drain. The service...

Any help on this would be appreciated: we had to upgrade our VM Pro from 2.0.16 to 2.0.17 six days ago because the service would stop for no apparent reason. This "cured" the service from stopping, however, the system would stop playing any WAV files for no apparent reason after that - although...

We have a 403 and 406 linked though a Point-to-point T-1 and sharing a VM Pro at the 406 site. The machines are running on 1.4 and we have real and imagined nightmares about upgrading to 2.0. Things are running smoothly, but we are interested in upgrading the VM Pro to 2.0 from 1.4. Can this be...