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Has anyone done computer telephony integration with Remedy ARS? We are going to collect the ticket number on the telephone system (Avaya) and need to automatically bring up the customer details. I have a lot of experience with CTI, but none with Remedy and would like a clue as what the best...

We have a problem on after upgrading from AES3.0 to AES3.1.1 where adjunct routing fails when sending the cstaRouteSelectInv command. We get the following error: GENERIC_SUBSRIBED_RESOURCE_AVAILABILITY. The same application works fine on AES3.0. Any advice will be appreciated. Regards Tjaart...

We are experiencing a problem where IP phones take up to 5 minutes to re-register to a CLAN after an IPSI outage of as short as 10 seconds. If I reset the CLAN's during this time, the phones register immediately. Any advise would be greatly appreciated. System details: S8700 system with G650...

Does anyone know whether the development of TSAPI cti applications is supported on the Solaris platform? We are trying to achieve this, but the application core-dumps when call-related events are being received. Any advice would be appreciated.

We have a requirement to distribute calls evenly between two sites using vector routing or any other means. That means, the first call hitting the vector routes to destination A, the second call to B, the third call to A, etc... Any suggestions would be appreciated.

Does anyone know whether it is possible to set IP Agent, or alternatively the Vu-Stats window of IP Agent to be always on top of other windows? Our client wants to always see the VU-Stats, no matter what applications is open on the PC.

Does anyone know how I can monitor who is connected with ODBC on cms?

Does anyone have documentation/knowledge about IP Agent logs? We keep getting the error: AudioSession::Start: Encryption: local: off, remote: off [11/23/2004 06:20:11:281] ERROR: Unknown payload type. [11/23/2004 06:20:11:281] ERROR: CRTCPCompoundPacket::Create: Error while decoding a...

We are running CM 2.1.1 with S8700 servers on a client’s site. There are complaints that the DCP phones, especially Call Masters, lose and gain time. That means that the phone clock is not accurate enough for the agents to keep time of their schedules. Does anyone know what the update rate of...

Has anyone used the "launching with parameters" feature on Avaya Site Admin? I am looking for more info on this but can't seem to get any.

We are having problems running cms supervisor R12 on Citrix. We used to run R9 without any problems, but have upgraded recently. The problems we are having is buttons not displaying properly, run time errors when running reports and things like that. On a normal PC it runs 100%. I would...