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I'm trying to setup a Doorphone & DOC. The locksmith needs to know what voltage the door strike needs to be. Does anyone know what the DOC will work with - 12v or 24 v, AC or DC? I want to give the locksmith all possible options. Also, is there a pdf version of the DOC Install Guide available...

A quick question this time - Will the MCK Module Extender work to extend a Copper Station Module from an 8x24 system, over a fiber cable? Also, what type of temination is needed on the fiber?

I'm connecting to a Modular DR5 with N*Mgr 3.7 on a Win XP pc. I start an on-line session, go to Generate Reports, but when I try to print a report to a file, or the printer, I get an error message "Reports session aborted". It doesn't matter which type of report I select, I get the same error...

I'm trying to find a patch cable, which I have seen used primarily on AT&T/Lucent/Avaya system installs to connect CO-lines from a 66-block to the line ports. It is a bare-end 4-pr. cable split into (4) RJ11 (1-pr.) modular plugs. There is a label with the name "Berk Tek", but no part number on...

I'm trying to find a patch cable, which I have seen used primarily on AT&T/Lucent/Avaya system installs to connect CO-lines from a 66-block to the line ports. It is a bare-end 4-pr. cable split into (4) RJ11 (1-pr.) modular plugs. There is a label with the name "Berk Tek", but no part number on...

Does anyone know where I could find the differences between the NT8B27JAAH & NT8B27JAAA? Which is newer/better & why? Thanks!

I'm having some trouble with accessing the IRAD to do remote admin. Customer has a CICS 7.0, the IRAD is activated. I have setup Line 032, with remote pkg 02 - Remote Admin set to Yes, to answer after 1 ring with the connect type=Remote. I have the correct SysID, phone number & IRAD password...

I'm trying to load NRU 8.0 on a Windows running XP Pro. I basically need Norstar Manager for remote admin/backup/restore of an 824 DR-5. When I try to start Norstar Manager, I get an error message - "Divide By Zero or Overflow Error". What the hell is this, and does anyone know how I can fix...

Does anyone remember back this far? I have a customer that wants me to do remote programming, and backup & restore, for an 824 DR-5? What release of NRU do I need? (Or was it called something else back then???) I have NRU 11.0, but it doesn't have a workbook for an 824. I also found an old copy...

I'm shopping for a Cat-6 Cable Tester, and would like to get some opinions of what other installers are using. What's the best out there? Easiest to use? Pros & cons? I need one that integrates with a label printer for the cables, faceplates & patch panels. Also, I need to download data to...

I have a customer with a MICS & R1/T1. They have routing set to send all LD calls (1+) over the T1. How do I get local toll calls to go over the pots lines -- without having to setup routes for every area code & exchange in Massachusetts? (There are 8 area codes in Eastern MA alone, & only...

I have a situation I have never run into before and would like some advice from other interconnects out there. I have a Customer, whom I recently sold a phone system to (which is still covered under warranty), that wants a service contract. They are looking to budget their telephony service &...

I have customer with a MICS 6.1 and wants to add a Norstar Doorphone. The problem is he wants to open an overhead garage door. I looked in the doorphone install manual & found a reference to an External Relay module (ERM), but cannot find any more info. Is this a Nortel product? My distributor...

I have a customer with a CICS 6.1 and CP-100. Having a problem with the General Delivery Mailbox Answering before the Auto-Attendant picks up on Lunch Service. Phones are set for CF/NA on 6-rings; Auto-Attendant set to answer all lines on 4-rings. I have Night Service setup with VM ext. in...

I have a customer with a StarTalk C on a MICS with R1/T1. When listening to their messages, sound fades in & out. Replaying usually works OK - message can be heard in full. Happens on different ext's & mboxes. Thanks for any ideas as to what is causing problem!