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I posted to the IP Office forum without response so I thought I would try the Watchguard forum now. We recently moved our computer room to a new location and installed a Watchguard XTM 330 and I deployed VPN SSL clients. We moved an ATT Flex reach circuit to this location and installed a new...

Not sure which forum to post this on. We recently moved our computer room to a new location and installed a Watchguard XTM 330 and I deployed VPN SSL clients. We moved an ATT Flex reach circuit to this location and installed a new Avaya IP Office 9.0 phone system. We deployed hard phones...

Hello. We have a Definity 3GSI version 11 switch. If someone dials a DID that is currently not active in our system it is going to a specific announcement in our switch saying we are closed. This is regardless of the time-of-day. Can anyone tell me how to track down where in the switch it...

Twice in the last 11 days our TN801B MAPD card has been flashing ESHUT and could not deliver calls to our agents. I tried a manual reboot but it hangs at OSINIT so I had to remove the card to reboot it. The server is in a comuputer room at another business our company owns (we used to be...

I have a new user who cannot dial 800 numbers she gets a fast busy. She can dial local and long distance. Her COR and COS match every other station. If I put a bridged-appearance for another line on her phone she can make the 800 number call, so it's specific to her extension. This...

Every day my MUVPN users drop sometime between 330pm and 6:00pm at least once. They run Avaya IP softphones and usually if you deactivate and activate the MUVPN the phone just reconnects. Occassionally if a user has a power outage or hard boots their computer when it comes back up and the user...

We have a Definity G3 version 11. We have two offices conected to us by DS1 tie lines and they have IP phones with extensions on the G3. I updated the time on the Definity but the times on the IP 4606 phones are still wrong. We have restarted the IP phones but they are still wrong. One...

I have two users with IP4606 phones that suddenly have two different problems. The problem appeared on a Monday. There may have been a power outage that weekend at the location with the phones. On one the message light will not go off. On the other one the message light won't come on. They...

I have a user running Windows XP Home SP2 with Avaya IP softphone version 4 with SP3. I have installed about 25 IP Softphones and never had this problem. The user cannot call out or answer calls. The user can login into the Avaya IP Softphone just fine. If you try to enter a number from your...

I have a user running Windows XP Home SP2 with Avaya IP softphone version 4 with SP3. I have installed about 25 IP Softphones and never had this problem. The user cannot call out or answer calls. The user can login into the Avaya IP Softphone just fine. If you try to enter a number from your...