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First let me thank all of the regular posters here - the knowledge you all share is invaluable. IPO 500 4.2(11), VM Pro, SCN. Witness is saving recordings to it's own partition on the HD and nothing else is running on the box. The problem is that we are trying to keep a close eye on one agent...

I came in this morning to this error message from our IPO - Expansion module "DS EXP 30" has changed This error was from one of my locations on our SCN. It basically caused the system in that building to restart. I ahve a call into my vendor and am awaiting a call back, but wanted to see if...

I posted about this with a 5621sw ip, after trying many of the suggestions, I called the vendor and asked for a service call or for them to replace the phone. They brought me a 4621sw ip and assured me that the backlight function would indeed work. It does not. Here is the settings from the...

Just read the post about call record and didn't want to add this to it but I have a situation similar to it. We are using Contact Store to record calls in our small call center. The agents also have the ability to record calls by pressing a soft key, in case they are dealing with a irrate of...

I have a situation where an agent(s) is hanging up on inbound callers. I am running IP 500 ver. 4.2.11 - VM Pro, Delta Server (very basic, no reporting), Phone Manager Pro (5 seats) and recording calls. The agents are not using codes to log in, just the standard login *8EXT. When I go to the...

Hello - I have a hunt group with queuing and announcment turned on, the caller hears the first annoucement at 10 seconds, then hold music and then in 20 seconds the second annoucement and the third in another 35 seconds. The last annoucement is "your estimated time to answer is 1 minute" and...

Hi all, In our little call center we have one agent whose sole responsibility is to make outbound calls for membership renewal. This agent makes on average 150 calls per day and in many case she reaches voicemail. She then repeats the same message over and over. My idea was to have the message...

I have read a few older posts about this and thought the latest software upgrade would correct, but no, my 5621 is still an expensive nightlight. Has anyone successfully turned off the backlight in a non-violent fashion? Any insight would be greatly appreciated. IP500 - 4.2(11) Twist...

I have read several older posts on this subject but have not come across the solution to my problem. IPO - Version 4.4(4) and VM Pro 4.2 Was recently installed and we had a Holiday Greeting call flow created (by the tech) and a Record Holiday Greeting call flow. That works, I can dial and...

Can I change the amount of time/rings before voicemail answers on one extension? I see where I can change for hunt groups, but not for the individual extenions. We have a extension in the warehouse and wanted to increase the rings/elapsed time before going to vm due to the noise/work that goes...

Let me give you some background info - we just migrated from an old Vodavi system to IP Office,and on the old system to check voicemail you simply hit the message button, entered your password and listened to your messages. On our new IP Office, due to owners concerns that Vis VM was not secure...

I've posted this in some printer forums, but have not found a soluion and everybody including tech support for Xerox seem to thinkn this is a Microsoft issue. Vista Ultimate pc - prints to a Xerox Phaser 8400, when the collate option is chosen it does not collate. It will print collated copies...

I have one Vista computer that will not collate when printing to our 8400. I have the identical computer, Dell T3400, 4gigs ram running Vista Ultimate and can print collated print jobs to the same printer. I have been able to print collated jobs from XP, Mac OS X and several flavors of Vista...

I have some strange things going on with my db's. To start last monday i arrived at work and was informed that all of the data from friday was gone and it looked like the last date for updated/new data was on monday of that week. It was as though someone restored our data back to the 10th...

Is it possible to export out the settings/prefs from the 200 and import them to my new 2040? I'm hoping to save re entering the access rules and such. Twist =========================================== Everything will be OK in the end. If it's not OK, then it's not the end

I looked around for this erro in the forum and found something similar but the solution will not work for me. The error i am recieving is; Operation failed on the data source named "WTGI" It goes on to refer to a page called Application.cfm. The page that i am getting this error from does not...

Hi all, I'm currently running this query select c.contactID, c.companyID, c.companyName, c.prefix, c. firstName, c. middleName, c.lastName, c.suffix,c.jobTitle, c.phy_address1, c.phy_address2, c.phy_address3, c.phy_city, c.phy_state, c.phy_zipCode, c.phy_country, c. mlg_address1, c.phone...

Hi all, I have a situation that is causing my blood pressure to go through the roof. So let me give a brief description of what it is: B to B call center - I'm currently using 2 Ld T-1's from 2 different providers. Tadiran coral 3 pbx. we are currently doing a large project, approx 190k phone...

Hi all, First and foremost, I do not have a great deal of cicso experience. What I am attempting to do is connect 2 2950's via 1000BaseT GBICS's. Model number WS-G5483. According to what was recommended by Cisco support I should be able to set up these two, which are roughly 40 ft from each...

I'm pretty sure this can't be done, but here goes. We use FM 6 for a call center type application and are currently doing a market research project for a client. The client has asked that on 2 particular questions the choices of answers rotates ie: question 5 has the options of a, b, c, d, e...