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  1. newtophones1

    Powering down DEFINITY gracefully

    Does anybody have a procedure to power down DEFINITY gracefully, and if there are any special procedures to powering it back up? We are having power maintenance and in the past, the plug was simply pulled (never a good idea).
  2. newtophones1

    Queue/skill question

    Hello: We have a regular skill queue setup so that if a call is waiting in queue, the q-calls light indicates this. I have another queue that I have a special skill queue routed to, but calls in this queue do not light up the q-calls light. How do I get both queues to light up the q-calls...
  3. newtophones1

    Agent login and individual extensions

    I have help desk technicians sharing a phone (they are in shifts). Thay have both a personal extension as well as an agent login extension. The phone they use is a 6416D+. They are complaining that they want to have both their personal as well as agent extensions on that phone. Since it...
  4. newtophones1

    Skill and Level

    How does Skill and Level work on an agent's profile?
  5. newtophones1

    Audix help

    Does anyone have a good online Audix system administrator's command reference?
  6. newtophones1

    Changing recorded announcements

    Hi, I was handed a Definity phone switch and need to change the voice in certain announcements. There doesn't seem to be a wealth of documents to do this. Please help!

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