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I have a SIP phone registered, internal calls work fine, and inbound did calls direct no problem. Talk path both ways good quality. But I can't dial outbound. I'm using the same routing as all the other phones in the system. Here is the the monitor output for it. Help please? 568587455mS SIP...

Anyone know of any re-seller that can sell or generate keycodes on the weekend?

I am trying to set up a new IP phone. I'm not having any problem with initial set up, but after I enter the node it prompts me for a password, which I get wrong, and then it jumps to a screen where it says invalid TN and the TN is all 0's. It won't let me enter a TN. I'm assuming the password is...

I have a customer with a BCM400 set as the host site and multiple BCM50's linked to it via IP trunks. Each remote site uses the local CallPilot for AA and the BCM400 CallPilot for individual mailboxes. When you dial the main number and get the local CallPilot AA and dial a local users extension...

I am trying to upgrade from 4.0.5 but all of my modules are showing up red in the upgrade wizard and it fails every time. 406V2, 3 DCP30's, 1DCP16, 1 ATM16, 1 POTS8 and all are at 4.0.5 The ATM16 was never upgraded to the maint binaries. I've read through bulletin 84 and I'm stumped. Any...

Hey guys, I just tried to replace my 406v1 running 3.0.59 with expansion modules running 5.0.59 (believe) to a 406v2 running 4.0 and none of my digital sets worked at all. They would not come up and I was unable to upgrade them (they appeared all red in the upgrade wizard and failed when I...

I have a new customer who has lost his password and access to the system. Does it need to be defaulted and programmed from scratch or is there some way to retrieve the password?

The 0 out option in a mailbox is availabale while the greeting is being played, however, when you enter the leave message portion you are not able to just press 0 to get to the operator, when you do you get the record message activity menu. Is there anyway to change this or make it so when you...

I am installing a new VMPro server soon and wanted to get some opinions about which software version I should be running. Currently 2.1.6 is running and I have had no problems. I am running 2.1.15 on my IP Office and have had no problems. I am a bit scared to upgrade because of the hunt group...

Is there a ratio for calls recieved and voicemail ports? We have an auto attendant that answers all calls 24/7 (VMPro) and we are expecting an increase in volume in about a month and I am trying to determine if we need extra voicemail ports so I'm wondering if there is somekind of ratio I can...

Been going throught the reports on report viewer. It appears there is not a report for total incoming/outgoing calls with iclid, did number, destination, etc. (same info you would see for an agent trace) Is this correct? I don't see this provided by any reports. I would think this would be...

So I have a user inside the office, they start working from home. I give them an IP phone, change the extension number and name on the ip phone to reflect the one they used in the office, now I can't pull reports on her? I get "no data found" on any report i try to pull up. Any ideas? similar...

I have 10 CCC agent licenses. Is this the amount of agents I can monitor in Call Center View and pull reports on? What functionality are these licenses providing, or unlocking? Our call center is expanding and I may need to buy more, but I'm not sure. Thanks for your help.

Anyone familiar with this combo? I am trying to set up a user and am having some problems. I am wondering if anyone could help me out. I have a user set up in Canada that is working fine. I am trying to set up a local user with an SG5x and am having trouble getting it to work.

I'm trying to decode these CCC reports. Does anyone know of any resources that explains some of the fields I'm seeing and how they relate?

I am experimenting with a home user using phone manager pro voip through and sg200 vpn box. Currently she is using the onboard sound card which is full duplex. I have tested the systems from my house using my hotrod computer with an soundblaster audigy sound card and using the computer set up...

Are they all 100mb half-duplex? Including the uplink port?