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hello, I have an IP Office customer who is using 5400-series telephones. He has a maintenance contract with Avaya but uses us for moves/adds/changes. He sent in (3) 5410 sets for replacement and when he did he included the desk stands that came with the phones. Well, when he received the three...

we are looking for a source for a replacement Intuity 8mb tape drive and new tape. Old Intuity version 5.1.33, current tape drive is a Seagate STT8000A, any help is much appreciated. Will consider going to a 20mb tape drive and tape if absolutely necessary if you have a source for those

Hello, I was wondering if anybody has developed a list or has seen a list posted somewhere that gives the part number and matching descriptions of the most commonly ordered/used cable (such as 4-pair PVC and Plenum, 25-pair,etc) cable connectors (switch tails, open ended, male ended, etc) jacks...

Hello all. I have a customer with a Merlin Legend R7.0 at 1 site and a Merlin Magix R4.0 at another location. They are investigating the possibility of adding video conferencing. Does anybody have any suggestions of what systems work well with these phone systems, at a reasonable price ? We...

HI, I have a customer that started out many years ago as a Merlin Legend. They subsequently did a software upgrade back in 2001 from a legend 6.0 to a magix 2.0. They are now thinking about replacing this system with an IP Office, but want to know what the differences are in Features between...

Hello, I have been getting requests from customers over the past few months on any kind of PM/Routine Maintenance checklists that might exist for the smaller Avaya product lines. They have their own IT guys who are responsible for the day-to-day support of their systems and they would love a...

I have a customer wanting to replace their dying Audix Voicemail system with a new Merlin Messaging VM Module, with licensing of 4 ports. Their existing phone system is a 2-cabinet Merlin Legend that was upgraded at some point to a CKE5 processor Magix 2.0 is merlin messaging compatible with...

hello, I have a T&M customer with the following : They have a 5 slot carrier Merlin Legend Model 511A. From left to right is Power card, Processor, 408GS/LS MLX, 800GS/LS, 408GS/LS MLX, 408GS/LS MLX, 016TRR. The voicemail is a Merlin Mail 4 port R3. The customer wants to upgrade this system...

hello, I'm not very familiar with the older systems, so any help would be appreciated....... I have a customer with an existing Partner system, 2-slot carrier, the first module is marked "Avaya Partner ACS 206 R4.0" and the other module is marked "AT&T 206E R3.1". can I reuse both of these...

hi, I'm not that familiar with these smaller systems, so hopefully you can help me......On a brand new Partner ACS 7.0, I know that any extension can transfer a caller directly into another ext's voicemail box (without ringing the phone first). but what if, for example, I'm on a call on say ext...

hi all. does anyone have, or know where I might find a document which clearly shows the cabinet and module/card layout of various avaya PBX's ? I'm looking for something that our field tech's can use when visiting a new customer site, to fill out, that shows the current layout/inventory of the...

HI, I AM POSTING THIS QUESTION ON BEHALF OF ONE OF MY TECH'S : WE JUST RECENTLY INSTALLED A PARTNER ACS PHONE SYSTEM WITH A MESSAGING MODULE AND A 2-PORT LICENSE CARD, I UNDERSTAND THAT THIS LICENSE CARD ALSO IS USED AS THE REMOTE MAINTENANCE DEVICE. HOW DO WE DO THE INITIAL SET UP FOR REMOTE...