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I'm trying to set up a user that has an 8-btn display softphone only connection in our G3si. She logs into two different ACD groups, but can only see what state she's in on her first column of buttons, when I change her station to a 16 button phone. When I add the aux and auto-in buttons to the...

I was hoping someone could explain the difference between selecting yes or no when setting up the coverage criteria on an inside vs outside call? I have a user that wants external calls to follow the normal cover points, but if its coming from an internal user, they want it to roll into an ACD...

I know this software is outdated, but I'd like to see if this will work on our system. We're running a Definity G3si R11 and Intuity Audix 5.1. I've installed the software on my desktop and have entered the Audix server ID, ext. and p/w, but keep getting the error message "No server logins...

Good morning all, I'm trying to figure out how to put up a url-list in the ASA but am running into problems. From the Cisco site, I used the following command but keep getting an error: CISCOASA(config)# webvpn CISCOASA(config-webvpn)# url-list HomeURL ERROR: % Incomplete command...

Can someone tell me what is the difference between a "standard" access-list, versus an extended? When would you use either/or?

Good afternoon all, I am having all sorts of problems getting the softphone client working correctly through a PIX classic firewall. Inside the firewall, using Road Warrior, I can make and receive a call outside the firewall, although these a large delay. Once I try connecting from outside the...

Good morning all, I'm working on a request from a user that I'm not sure how to complete. Currently, if someone calls into their office and nobody answers, the call is transferred to the AA. Then if they want to leave a message for the person on call, then select an option that sends it again to...

I'm looking to set up remote access for this system and was wondering what the remote access card looked like? Or maybe a model number, etc? Or is there a way by calling into the attendant and having them transfer me to see if I hear modem tone? I've been reading other posts about remote access...

I have a friend with a Partner VS system that just started having a strange problem. Apparently, messages are being left in mailbox 10, 120 the other day, that are from the system. The messages read something like, "please press *#", then the message ends. It sounds like maybe someone is calling...

I am trying to program a remote call fowarding button on extension 10, but haven't been able to get it to work. Basically, I programmed speed dial 80 with an external number. Then I programmed a lighted button on x10, with feature 11. Then I tried to add the feature *I think* 322 (I don't have...

We are in the process of purchasing a call recording system that is going to require us to purchase some DS1 boards, along with 120 of Avaya's outrageously priced right to use ports, as our system is about 40 shy of our max available. My question is, is there any way to reduce the number of...

Good afternoon, my question is when we have someone authenticated through the PIX firewall, and we see some "suspicious" activity and want to terminate that users connection, is there a command to do that? We only want to terminate that 1 users session, and not interrupt other connections...

Good afternoon, I am trying to set up outcalling on extension 24. I wired this phone recently and it is working properly, and the user has set up his voicemail box, but when he selects option 6 to set up outcalling, it says that's an invalid option. After reviewing several posts here, does it...

I've got to set up an old Merlin 410 and wanted to know if this is a 4 wire cable out to the phone? If so, does anyone know the pin out? I need to wire each wall jack accordingly. Thanks, TT

Are both the "disconnect after annoucement blah blah" and "stop" command needed together in a vector? I'm trying to eliminate steps in a vector and would like to use one or the other if both are not needed to stop further call or vector processing. This is what I have below. Thanks, TT 17...

Hi, I'm working on a Partner VS voicemail system and am trying to instruct the office manager how to change the auto attendant message from her extension (10). I've looked in the manual on how to do this, but it still seems unclear to me. They don't need to change any of the routing (I think)...

I'm trying to accomplish several things on a Partner ACS 3.0, and I was hoping someone could help me figure out how to do them. I've listed them below, and help would really be appreciated. 1. Program a busy indicator on several phones for x10. (This would show when x10 is on a call.) 2...

Good morning, I'm new to programming the Partner system and am trying to program the 'Call log all calls' feature button on extension 10. This feature existed on extension 11 previously, button H. I went through the programming procedures listed in the manual on ext. 10, and everything seemed to...