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  • Users: RafaB
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  1. RafaB

    Mobile (Cell) Network Voice Mail Prefix

    Does anyone know if there is a prefix which allows you to call mobiles and go directly to the recipients voice mail even if the phone is not diverted. I believe this service is available in France but have not seen this service in the UK. Alternatively a list of prefixes for each carrier would...
  2. RafaB

    2.1.35 alog phones not ringing

    Has anyone else seen this. Essentially random extensions just stop ringing, phone manager pops and the phone operates if you pick it up. This has only occurred on site since upgrade to 3.1.35. Any help appreciated.
  3. RafaB

    Inbound DTMF ?

    Please does anyone know if there is a way of sending DTMF on inbound answered calls. So, for example, I answer a call and it is a unified mesaging service notifying me that I have a voicemail message, but I need to press 1 to listen again, 2 to delete and so on. This doesn't appear to work as...
  4. RafaB

    Force Feed / Auto Answer

    Does anyone know of a way to replicate the INDeX Force feed option. For anyone that doesn't know INDeX, what I'm trying to achieve is for automatic answering of calls directed at a group.
  5. RafaB

    IP Office Qsig & US equivalent

    I am hoping someone out there knows a little about both UK IPO & US. Specifically we are looking to deploy an IVR solution which we would connect to IP through Qsig here in the UK. I may be wrong but I think that Qsig is european signalling and that US would need a different signalling type. The...
  6. RafaB

    IPO 412 (2.1.27) & CCC - Merge Issue

    I wondered if anyone else had a similar problem. We haven't got to the full extent of the issues that occur when merging config to a customer that has CC agents. However it appears that they are at least: kicked out of group and have to log back in. Some users have status changes ie Busy not...
  7. RafaB

    Old INDeX Feature - "Pickup"

    Good morning all I wondered whether anyone has had any visibility of 3.0. If so has anyone noticed whether the INDeX feature whereby "pickup" is displayed on the screen of DT handsets and you have visibility of the extension / group that you are picking up is on it's way back in 3.0. Thanks
  8. RafaB

    DB supervisor p/w

    Does anyone know the default database server supervisor password in IP Office CCC. Thanks
  9. RafaB

    CCC Supervisor Permissions

    Hello all Does anyone know of a way to run Supervisor sessions of CCC without the need to give the user local administrator rights ? Or can anyone think of a way to achieve this ?
  10. RafaB

    IP Office Network Broadcast

    A client has noticed that on their network their IP Office 412 is sending out a broadcast. This broadcast is sent right across the network and my assumption is that it may be looking for IP devices or telling IP devices it is there in case they need the IPO. The problem is that their network is...
  11. RafaB

    Wallboard Comms Cable - URGENT

    *** This post also appears in General Telephony, apologies for duplication *** Hello I wonder if someone can help me. I have an urgent requirement for an Avaya INDeX / IP Office wallboard cable which I think consists of a cable and adaptor with 100/120ohm resistor and wondered if anyone UK...
  12. RafaB

    Wallboard Comms Cable - URGENT

    Hello I wonder if someone can help me. I have an urgent requirement for an Avaya INDeX / IP Office wallboard cable which I think consists of a cable and adaptor with 100/120ohm resistor and wondered if anyone UK based may have one that I could buy. This is because we have a faulty one and our...
  13. RafaB

    IPO 2.1 Timing Issue

    We have a problem with the above software level specifically with regard to the night service timing. Below is the issue: IPO 403 2.1 s/w using vm lite. The night service is set for two areas. One area works 9-5 one from 8.30 to 5.30. The problem is with the area that works 9-5 and that it...
  14. RafaB

    Automatic Answer

    I have a requirement to set up one or two analogue extensions / trunks to automatically answer a call. I a nutshell we are installing a device which requires a ddi pointed to the specific extension. Following the initial ring the IPO should ideally pick up the call opening the communication...
  15. RafaB

    Paging to IP phones

    I wonder if one of you can assist with the following scenario: Site 1 has IPO 412 with VCM30 and alot of internal extensions none of which use VoIP. Site 2 has 50 IP handsets on the network looking at site 1 over a fibre link. Assume all people in site 2 are not on the phone and that QoS is...
  16. RafaB

    Conferencing IP V2 Build 18

    Please can anyone help. We have recently upgraded our IP Office to V2 Build 18 and have tried to use the inbound conferencing feature. Admittedly we had not tested this on previous 1.4 s/w but it does not appear to work. Basically our fault is that the first call occasionally connects, if the...

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