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We have recently upgraded to CM5 (from CM2 and a new S8510) and seem to be having a problem with call coverage and transferring calls. Let me explain the situation: Call comes into one extension 7001 User is not available to take the call Call goes to cover and member of staff on extension 7002...

Hi, We are trying to improve the setup of our reception. We currently use the SoftConsole software with 4 attendants (2 at the front of house and 2 at the back) but obviously this is written for the call centre scenario. What we would like to do is have calls on the main line to ring on all...

I'm looking for the manager installation for 3.2(17). Can anyone help?

Bit of a bizzare one this and to be hones't I'm not expecting to even find the answer, but worth a shot. I have created a Site Directory (Site), this contains the "Categories" web part which shows all columns (categories) from the default site list (sites). Now this in itself works without a...

I've read various articles on the net about being able to access Document Library's within a Site via UNC path, however when I try to access by typing in the unc path e.g. \\SERVERNAME\sites\home\precedents, I get an error saying network path not found. I had a WSS3 test installation a few...

Hi, I have enabled Standard Site Features which gives me the option: "Related Links scope settings", however when I try to access it, I get an access denied error message, even though I am a site collection administrator and have full control permissions on the site. Richard

Hi, We have a Definity s8300 which at present seems to be awful at keeping time, every two weeks or so I have to go in and manually change the time as it falls behind our other blocks by about 5 minutes. It is set to get its time from one of our servers (via IP address) and works when once...

We currently have an Avaya Definity s8300 and Audix for voicemail. I have one specific problem with an extension where his message lamp does not indicate on his phone (4602SW IP). I have tried re-creating his extension/mailbox and making sure all details are the same as other users. Messages...

Hi there, I have an X400 connector between a Exchange 5.5 server and a Exchange 2003 server. The link is in place and is effectively working, however messages do get stuck in the 5.5 mta on occasions and it tries to send mail to the wrong sites instead of over the X400 connector, its very...

I am trying to connect up our 5.5 organisation with our new 2003 organisation. As we are going to migrate to 2003 over a slow period (due to the slow rollout of 2000 servers). Is this possible? I have been searching high and low over the net and haven't found much info, it seems it is possible...