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Hi, We run an application called Kana - We have been seeing some performance issues lately. We currently run Crystal reports against the live database while user are in using the application, we also have DB maintenance jobs that run at night & crystal reports during that time frame - The Kana...

Hi, We run an application called Kana - We have been seeing some performance issues lately. We currently run Crystal reports against the live database while user are in using the application, we also have DB maintenance jobs that run at night & crystal reports during that time frame - The Kana...

Hi - I need to come up with a number of Named and Floating licenses for Service Center and Asset Center. Does anyone have good guidelines on how to come with numbers? We also will be using get.services and get.answeres - can people close, open tickets and work orders via the Get.IT products...

Does anyone have good MAC(Move, Add, Change) Process flows. I'm wondering what other companies are doing in this arena? Thanks!

Hi - I have found 2 products for help with Software Inventory and getting good reports. Has anyone used these? 1. Altiris Express 5.1 www.altiris.com 2. Power Census www.tallysystems.com Both collect data in a usable format and puts it in a MIF for SMS 2.0 to pickup. Has anyone tried...

Is anyone using Crystal for SMS 2.0? I find the Software Data in SMS has alot of garbage - Does anyone know of a tool the can clean this data up? We have many files with out headers or duplicate data of software packages per PC. I need to find something that will clean up the data or go thru...

Has anyone used SMS Software Inventory for Compliancy? How did you do this? I understand it as follows: You must tell SMS 2.0 what products to find - If you don't know what you have - how do you tell it what to find? How can you become software compliant? Has anyone created a process or...

We are starting to deploy SMS 2.0, this will replace our Tally Net Census/TS.Census Product. In Net Census, once the data base was updated by the scheduled scan - we could querry the data base for any software product. Can this be done with SMS 2.0? How do we collect everything on the PC so we...