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  • Users: Gus63
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  1. Gus63

    Rookie question about users voicemail on VM Pro

    I can't figure out what is going on. R11.0 W/VM Pro If an internal party calls Ext 8556 call goes through the Ext and rings the phone. (Normal operation) When you call the Ext 8556 DID number the call goes direct to the users VM box. I checked forwarding tab NO info in any of the boxes and...
  2. Gus63

    R11.1 Essential AA/Embedded Voicemail ?

    Hello All, I have a simple question I hope. I want incoming calls to ring the front desk then after 3 rings start ringing other phones and after 3 more rings answer by AA. I have built 3 Hunt groups. H1 has one user in it. H2 has 6 users in it. H3 has one user in it and that user is the...
  3. Gus63

    Can't get the answer from Scansource about how to get a caller a breakout from announcement.....

    I have a client running 9.1 software and is using VM Pro. They have a hunt group that has announcements turned on playing at the defaults 10 and 20 seconds. They want the option to give to the callers a chance to press a digit to go to VM for the group. How do I get that to happen? I don't see...
  4. Gus63

    I know I will get crushed for asking this but here it goes. 406V2 with 5.0.26 software. Hunt group?

    I have a client that has a user that is part of a incoming hunt group. That user is Ext 222 and is moving out of state. They turned on call forwarding and check marked all boxes (except voicemail) entered his cell number. Here is the results: DID rings his cell. Transferred calls to the ext...
  5. Gus63

    IPO Running R9.0.7 and VM Pro on new windows7 box email stops working

    I have the client 500 V1 with R9.0 software. They replaced the PC running VM Pro (old XP machine) with a windows7 machine and outlook 2007 on it. I installed the VM pro software and setup VM to Email and tested working. After a few days I got a call saying the email is not working. What I found...
  6. Gus63

    Cheat sheet for upgrade steps?

    Does anyone have a cheat sheet with the steps of upgrading a R5.0.20 500V1 to the current 9.1 platform? I know that some of the software needed to be stepped up as you upgraded. I just don't know the steps like if you are at 5.0 before you load 7.1 you needed to be at 7.0 and so on. Does anyone...
  7. Gus63

    VM TO Email problem 500V2 8.0 software

    I have a client that has just replaced the PC running VM Pro to a windows 7 machine. The program runs properly for a day or two then voicemail to email stops working. The VM still answers and takes msg's lights phones but just stops sending out msg's. I did some testing with the email program...
  8. Gus63

    IPO 500V2 8.1 software DSS unit problems

    I have a two phones now having this problem. Problem is the the lights no longer light up. If you touch a button is call the person it should. It did work for a while the right way. Is their a station feature control to turn the lights off? It started at the receptionist phone and now it is...
  9. Gus63

    IPO 406V2 5.0 software and 5610 remote phone problems

    What are the first steps on solving the remote phones coming and going. I have enough license and VCM's to support up to 10 phones. Phones will stay up some days and not others. We had the internet pipe increased at the start of the year and then the remote phones really started acting up...
  10. Gus63

    VM Pro voicemail to email ?

    IPO 9.0 VM PRO I have the system up and running fine and is will send email out to users XXXX@abc.com and the users are getting them. They have rented out space to another company. But the emails are not going out to the new users a XXXX@yxz.com Anyone have a clue why I can't sent to them? Can...
  11. Gus63

    anyone else having this problem with voicemail and mailbox 12?

    Partner ACS R5 processors on both systems. I have had two different systems have this problem to the past three months. one system is a VS mail and the other was a PCIA card both are mailbox 12. I am having the problem that no one can leave a msg at ext 12 (saying the mailbox is full and no...
  12. Gus63

    VM Pro?'s

    406V2 running 5.0 with VM Pro......I know it's old sh&T. 1.How do I get a user to be able to log into another mailbox besides their own? In other words when the user touches the VM button it tries to open their box. I removed the source "V8549" from the user's source number tab but still get...
  13. Gus63

    Changing where a DID rings?

    Hello All, I have a DID 975 that when currently called rings at EXT 100 I can see when the call rings there it says cover while the call is ringing. How do I make the call stop ringing 100 and start ringing EXT 155? I can only program thru the phone at EXT 100. Not sure where to start. Thanks...
  14. Gus63

    9.0.3 (SP3) release no longer works with DESI

    After loading this onto our PC I can no longer print to DESI Labeling program. Anyone else having this problem? And or a fix???? Thanks
  15. Gus63

    406V2 with T-1 dropping caller ID

    Hey Guys and Gals, We have a 406v2 running 5.0.26 load Problem: Call rings in and the phone displays the caller ID and once you answer the call a few seconds go by and the caller ID drops. Happens on more then one phone happens only on external calls. Do you think it is a bad T-1 card?
  16. Gus63

    Avaya 9600 phones over VPN with site to site Sonicwalls

    IPO 500v2 8.1.69 We have a local system (192.168.10.x/24) We have a Sonicwall 220 setup and working with a tunnel to another tz205 on the other side. (192.168.11.x)/24 All traffic goes through, in that printers, and computers work fine. We plug a phone into the local site (Main) and the phone...
  17. Gus63

    How can I get a different MSG to play on AA by Calender on the IPO 500V2?

    How do I get Holidays to play a different MSG? IPO Time Profile I have a current "DAY" profile setup looking like this 8am-12pm M,T,W,Th,F 1pm-5pm M,T,W,Th,F I have a Day greeting and a Night greeting setup and all is good. How do I get Holidays hours and different greetings to play? I would...
  18. Gus63

    Does the BM 700462518 work properly with the 9621 phones?

    Does the BM 700462518 work properly with the 9621 phones? I was at a new clients place and the front desk has one. She wanted the button to light up/indicate that the user was on the phone when in use. I check to see if the button was programmed as a "user" and it is. When touched it calls the...
  19. Gus63

    406 V2 CU trying to add a vpn 5610 phones

    Ok I have a question now that I have the vpn router setup. I can connect somewhat to the system. It asked for the ext (8400) and then a password (1234). But then tells me "Wrong Set Type".... What does that mean?
  20. Gus63

    Old IPO 406V2 w/4.1 software Name in Display vs Time in display

    Ok its been awhile since 4.1 and I picked up a new client and don't remember how to fix this problem. On some of the 5410 phones it shows name of user and not the time and date. And on some phones it shows only the time and date. I added a button to goggle time and day to all phones. And the...

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