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Hi, We are having issues receiving internal and external calls on a user logged into a communicator softphone, the call goes straight to voicemail or if voicemail is not configured just times out. Outgoing calls from the communicator work just fine. When looking at the system status the user...

Hi, I am deploying an avaya aura messaging solution and I have a question which is more to do with the routing of calls to VM rather than the VM itself. Is it possible either by putting a step in a vector or by using coverage paths to check the status of VM to make sure it can handle calls ok/...

Hi, I am having issues with my ESS which is as follows: I have CM running 5.1.2 (S8510) and a ESS running 5.2.1 (DL360G7), normally when using 5.2.1 when you configure the survivable processor you have the options to allow H.323 and H.248 registrations but i do not have these options on my...

Hi Folks, I have a MM721 installed in a G450 running on CM6 - the G450 and CM both have the relevant firmware and SP's to support this media module. I am trying to get a ISDN 2 device to work with inbound and outbound calls. I can see that the device is in service/Idle but when making a...

Hi Guys, I have an issue when trying to add or edit scheduled reports. We are using IPO version 6.1.22 and CCR version 6.1.5.19. The issue that we are having is that when we try to add or edit a scheduled report we get the following error: "An unexpected error occurred which has been logged...

Hi All, We have a 715BCS terminal which I need to configure on my SI cabinet. Does anybody have a manual of any sort which describes what the default keystrokes for the basic functions are(cancel, enter, next page etc.....) as I cannot seem to find anything. I thought that when you went into...

Hi, I am trying to set up our agents so that ACD calls are Auto Answered and then played a greeting before the call is delivered (whisper announcements). I have added my announcement into the VDN under 'VDN of original Announcement' and made sure that the announcement is recorded and plays...

Hi All, Has anybody turned on Special Application Feature SA8983 - Replace CPN when calls forwarded off-net? I have turned this on but when I make a call to an extension which is forwarded externally I still see the calling party number instead of the stations DDI number on my external device...

Hi All, Wondering if someone can help me at all. We have a HP 2650 in house and we currently have 3 VLANs setup. VLAN 1 - 10.0.0.0 VLAN 2 - 10.0.1.0 VLAN 3 - 192.168.143.0 We require VLAN 1 to be able to talk to both VLAN 2 and 3 but we do not want VLAN 2 and 3 to be able to talk to each...

Hi Guys, I am about to start a install which has three Avaya one-x Attendants on it. I have installed the Avaya one-x Attendant as a sngle user before which was nice and easy, i just installed all programs on the one server and hey presto - works a treat! What/how is the best way to install...

Hi Guys, Looking for some advice on something. I am looking to buy the mrs an Iphone 4 for xmas - currently she does not have an Iphone of any sort. Can i just buy the phone (from ebay for instance) and then go into the shop and get them to upgrade the sim as i know that the Iphone 4 uses a...

Hi, I have a S8300/g450 in the UK and an LSP/g450 in Switzerland. My problem is that the guys in the UK want to press 0 for operator which is fine and the guys in Switzerland dial 0 for an outside line!! I have tried to set this up in the 'change locations' screen by doing the following...

Hi Guys, I have a 9641g handset here and i am trying to get the backup/restore process working on it. I am using Avaya MvIPTel file server but i cannot seem to get the backups/restores working. The phone gets its upgrade settings and 46xx settings ok but will not backup/restore contacts. I...

Hi Guys, I was wondering whether anybody has had any issues installing service pack 5 onto a CM 5.2.1 system. I can install service pack 4 no problem and i am using the same process, when i try to install service pack 5 i am de-activating service pack 4 but still have no joy!! When i load the...

Hi Guys, I am having a problem with my ESS in that when i run a 'sta ess cluster' it states that the ESS server is registered but that it is not enabled it just states unknown, also the translations are not being updated. I have tried to run a 'disable ess cluster 2' and then a 'enable ess...

Hi guys, I am currently doing a new install of a CM running R015x.02.1.016.4 on a S8800 server, everything has been fine until i rebooted the server. When i rebooted the server it does not come back up but just sits in a continous reboot, i am able to access the system for a short amount of...

Hi, I am having a problem where i am trying to do something very simple (or so it would seem!!) I have two Linksys switches: SRW224G4P running version 1.3.1 (latest i believe) SPS2024 running version 1.0.2 (again latest i believe) What i am trying to do is uplink the 2 switches so that i can...

Hi, We have a client that has Phone Manager Pro and uses the ACT database which we all know integrates fine. My client uses their Phone Manager Pro through thin clients, whilst i know that ACT integration is not supported when using thin clients my question is has anybody tried this and...

Hi, Does anybody have or know how to get hold of compatilbility matrix's for the old SI systems. I need to know whether a certain TN2404 Processor vintage will work with all software loads or not. thanks in advance, wontwork

Hi Guys, Need a hand with getting my 96xx ip phones backup/restore to work with MV_IPTel, The phone upgrades are working just fine but the backups are not! Does a phone automatically get backed up when a contact is added? Please see me .INI file below: # Enable SuperUser EnableSU=1 # set the...