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  1. ErwinStevanus

    SECC 4.2 DNIS Implementation

    I found that in Symposium Express 4.2, 10 DNIS numbers are grouped under 1 Application. The application name is automatically generated by the system with the name of DNIS_ROX1, DNIS_ROX2, DNIS_ROX3 etc Is it a system design? Our customer are using the DNIS implementation and it's difficult...
  2. ErwinStevanus

    SCCS-Genesys Problem

    Hi All, Guys, I need somebody with SCCS-Genesys integration experience. We've got a customer with Opt11c PABX, SCCS 4.0 SU05S and Genesys 6.5. It's been running okay for more than 1 year and suddenly start to have problems. The customer claimed that nothing has been done on the PABX or the...
  3. ErwinStevanus

    Sysadmin Account

    Hi all, I'm just wondering what if we forgot the sysadmin password. Is there any ways to reset the password? I know that in CallPilot, we can reset the password for the admin account. Erwin
  4. ErwinStevanus

    SECC 4.2 Treatment Problem

    Hi all, I'm currently implementing SECC 4.2 for one of our customers. One of the Call Center Group has a rather unusual operating hours: 1. Mon - Fri : 8pm - 7am 2. Sat : whole day When I tried to put in the Start Time (20:00) and End Time (07:00), The system doesn't like it. It appears to me...
  5. ErwinStevanus

    SCCS 4.0 Migration to SCCS 4.2

    Hi All, I did a Symposium migration from SCCS 4.0 to SCCS 4.2. Everything was smooth : Database restore was done, Database integrity check was okay, Server Setup Configuration was successful. When I rebooted the SCCS for the first time, all the services are up. Everything looks normal, except...
  6. ErwinStevanus

    dx_server.exe application error on SCCS 4.2

    Hi All, When I shutdown SCCS services, especially during the TFE service shutdown, an application error window pops up. The detail is as follow : Window title : dx_server.exe - Application Errror Content : The instruction at "0x77fcb3ad" referenced memory at "0x00000000". The memory could not...

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