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Has anyone else run into this issue. We have an IP500V2 with an ATM 4 Card. The first line is connected through a Faraday MPC-6000 fire alarm panel. We have tested the caller ID all the way to the ATM 4 card and it works. But with it plugged into the IP Office caller ID does not work. If we...

Has anyone else run across this...I have a hunt group with a queued and still queued announcement with a test condition of in queue for more than 5 minutes it plays recording giving the caller the option to press 1 to be transferred to another group or do nothing and remain in the queue. I have...

Has anyone encountered an issue with SIP trunks inbound routed to an AA and not getting audio? If I route the call to a hunt group and a member answers the call audio works but the call cannot beplaced on hold, park or be transfered. Outbound calls accross the SIP trunk can be placed on hold or...

I'm trying to get two Magix systems networked together using a 100 DCD board in each system and a t1 crossover cable. I have followed the networking reference manual, checked the Magix manuals, but have been unsuccessful with getting the connnection up. I have one unit setup as Merlin-Ntwk and...

Has anyone had success connecting a BCM 200 with An IP Office via IP trunks? Currently I have both systems connected - extensions connected to the BCM can call to the IP Office however any calls from the IP Office to the BCM are rejected. Any help would be appreciated.

Anyone know how to reset the Admin password for the Merlin Messaging without being able to log into the administrator mailbox. The customer changed the admin password and has now forgotten what it was.

When we call the voicemail ports instead of hearing the welcome to Audix we get silence. Any idea's? We have followed the integration document step by step and set the parameters for all fields.

I'm having a problem with calls transfering from the auto attendant at the main site to the remote site. The calls do not ring at the extension, but they cover to voicemail. Calling extension to extension between sites works and the call does cover to voicemail if not asnwered. The remote site...