Search results for query: *

Does anyone know how to get the transfer call working on a Polycom VVX 1500? I have two setup on an IP500 V7 both works fine, but can't transfer calls to other extensions on the system. Any ideas? Thanks

Hi Does anyone have examples configs or a guide on how to config SIP Trunks on IP 500 V6.1 (specifically Gamma) Using LAN2 port on a real IP address. Details of the sip trunks as follows: Configuration Details Gamma Telecom IPDC SIP signalling gateway address: 83.245.6.81 Please note that...

Hi Has anyone tried using Alchemy pots beyond 3.2? Was hoping I can re use one we have on newer firmware. Thanks

Does anyone know where I can get a copy of Alchemy 2.3 (24) admin CD? This is the copy they released with the memory upgrade for the Argent Branch. Thanks

Hello Would there be any issues with using a VCM30 PCS02 on a legacy card carrier on V5 software on the IP500? Would this work? Thanks

Hello Has anybody had issues with SQL 2005 express working with CCC? I've just installed, CCC works fine, but when I try and run reports I get DBNETLIB connectionopen SQL Server does not exist or access denied. The SQL does exist, and the SQL and CCC was both installed as an Admin user. Any...

Has anybody had the issue with 4.1(15) IP500 and using 4.1.20 User CD. From phone manager, double click voicemail and nothing happends. Downgrade the firmwire on the IP500 to 4.1(12) all works fine.

Is it me, or has anybody else had a problem with the rack mount kits for the 500? after the RMK is on and screwed in from the side with the screw sticking out and the width of the unit incresses and in some cabinets won't fit?

Hello Does anybody know if you can display another extension voicemail in phone manager? A user wants to check how many voicemails another users have and want to do this though phone manager. I've tried using (for example) Vext Hext Vname Hname and these don't work. Thanks

Any idea why on the 5610 the call appearance button are aligned diffrently compared to the 5410? On the 5410 they are on the right hand side of the phone, next to the button. But on the 5610, they are in the middle. I can't see anywhere to change this! anoying when the customer has both 5610...

Is there anyway you can use a spare BRI port as a S0 port. I.e reversing BRI the port. IP500 v4.1. Thanks

Hello Has anybody created custom CCC reports using Crytal Reports? I'm try to create a report on how many calls into a group every 30min during the day. Thanks

Hello Is there anyway that a group can go into night service/out of service if the agents are all log out of the group? Once an agent logs in, thie group is back in service. 406 v3.2 voicemail pro. Thanks

Hello I have two units on SCN, with voice networking. this weekend we changed the IP Address of both unit, and now the voice networking now only works one way. Anubody seen this before?

Has anyone have softphone working successfully? I've have a customer who been trying to get 10 softphone working - every PC seems to have diffrent problem with either voice quality - crakle - hissing - beeps - echo the list goes on and on! Randomly one or two do work fine! They have IP Hard...

voicemai pro question Setup a standard queued and still queued action - all works fine. In manager the group queuing ring time is 10sec. however when rining the call flow the messages for the queued and still queued are 20sec apart. I've used the $ACD in specific on the transfer action. Any...

Hello I've installed the lastest copy of CCC today with 5 agent licence. (406 3.1) We have 15 diffrent groups and at the moment 10 agents. I have selected 5 agent as hot desk users. My question - in CCV how can I select in group list the specific group I want to monitor - at the moment it only...

Does anybody know how to change the call record lenght to more then an hour? currently is set to 60min after that it stops. Is there a registry setting that can be changed? Thanks

Can hot desking be used via SCN yet? For example, if I have two Small Office switches that are networked together through a VPN, can I have a user at one site go to the other and log into a phone? Thanks

Hello Does anybody know how to make calls through tapi? I have the code to make it work through phone dialer, but this is really annoying as it keeps poping up. I there any way we can make calls directly through to tapi (like outlook) aparrently micosoft did a patch to do this but I cannot...