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  1. technickelone

    Transfer License

    Is transferring the end user software license from a decommissioned Avaya G3 to another allowed? Technickelone CCNA
  2. technickelone

    CMS Daily Reports Interval

    Are there any guru's that can help me with a report. I'm trying to get a really accurate 30 minute increment report for hte number of agents in avail status, not staffed for the split/skill summary interval report. I use version r15. I'm trying to show starting at 7am to 7:30am there were 2...
  3. technickelone

    Option 2 BCM

    How do I change what extention option 2 rings to when calling the main number? BCM 400 CALLPILOT Technickelone CCNA
  4. technickelone

    DID DR Plan

    We have a group of 6 PRI's from carrier "A" that handle our inbound 555-3000 DID service and first choice for outbound as well. We have 2 PRI's from carrier "B" that are in the same route in our PBX incase carrier A goes down. Then, only outbound calls will work and inbound gets a busy. If I...
  5. technickelone

    Errrr ! - Book in Word

    When I start a booklet project in word 2003 I can't seem to figure out why the back of each page the content is upside down. I think if it was flipped around it may also fix the sequential numbering as well. None of the previous posts provide help nor google or microsoft. I need someone with...
  6. technickelone

    On the phone greeting

    Where is the setting to prompt the caller that I am on the phone. If i have two mcr keys set on key 0 and 1 it doesn't seem to prompt the caller I am on the phone. Is it that when the call rings my second line and i don't answer it just goes to vm under normal circumstances. Technickelone CCENT
  7. technickelone

    Application missing in Callpilot

    I built and application in AB but Callpilot does not see it in the SDN menu when I go to link it. What am i missing? Technickelone CCENT
  8. technickelone

    LAB using home DSL

    Do I simply use a crossover cable from a port on my AT&T 2WIRE router and plug it into a TI CSU/DSU port or a fastE port. But what IP do I configure the port with. This is probably a big DUH but I am confused. From there I will build my CCNA lab with three routers and switches. Thanks
  9. technickelone

    Changing the CLID on ACD sets

    I am embarking on a project to change the CLID on some phones so they outpulse their number or a dept number when making outbound calls from their key 5 line. I know that when making any change to an ACD phone you need to nul the ACD key 0 to prevent corruption. Should I change the CLID on...
  10. technickelone

    Forgot Park Number

    I can't find a way to retrieve the park number if I park the call to fast. Its sometimes busy and they forget. Anyway to retrieve this? Preash!
  11. technickelone

    Maximum Days Permitted Between Changes

    If i change this to zero from 365 will it prompt all current users to change their password?
  12. technickelone

    CallPilot - Automatic Change Password

    Some of our users are getting prompted to change their password when logging into CP this morning. Where is that setting in CP so I can turn it off?
  13. technickelone

    visios for OC3 cabinet

    Anyone have a stencil for a rack mount OC3 from either lucent or att? Trying to diagram our room and found a site with literally thousands of stencils but the names are obscure.
  14. technickelone

    2008 Display Issues

    I read all the posts and made progress. I replaced a non-display 2008 with a display 2008 and got the error sch4525. Read a post to NULL Key 7 and then add TDD, CNDA, DNDA and it worked. However, I need to add back key 7 as AO6 but keep getting sch3683. I tried key 6 and get sch3682. I need...
  15. technickelone

    pause error messages

    Anyone know of a way to pause error messages until I am done entering a command? Can't stand trying to figure out where i am in the command when bug messages keep popping up. Thanks
  16. technickelone

    Inventory LD 117 dos

    When going through cmd / telnet session to work in the switch I ran a inv generate sets report and not sure where the file is saved. I would like to run the pepedog report but need to locate the file.. sense make i do?
  17. technickelone

    BCM400 and Contact Center 4.0

    How good is reporting? Will it give historical numbers and count how many calls came in that day, etc?
  18. technickelone

    Circuits

    We are trying to disco these PRI's from our meridian but the LEC is telling me they have to re-groom the order. What does re groom mean?
  19. technickelone

    Problem with Outlook 2003 and 2007

    Will there be issues if my desktop has Office Pro 2003 and my laptop has Office 2007 in a network , like a work? I noticed that 2003 is acting wierd sometimes. I can't right click or double click calendar events or emails..Strange.
  20. technickelone

    ELAN Connections

    I plan on swapping out the hub for a switch for all the ELAN stuff (Callpilot,signal server, PBX Core 0 -1). Will there be any type of service outage in that time period. It should be quick and dirty.

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