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Hi there, I would like to build up the following: There are 100 extensions from 100-199 There is one PRI 02222 3333 XXX Customer want that on every extension the call get redirected to Voicemail Pro to check various things ... Office hours / holidays / emergency mode / etc but after that he...

Hi there, I have a customer with IP Office Server Edition 9.1 with a Primary Server & 500v2 Gateway Customer is using Twinning and want to see the Caller ID... 1.) On digital phones connected on the 500v2 gateway (digital phones and PRI is set on the 500v2 Gateway) everything works as...

Hi there, I have a customer that just recently experienced a problem about a conference call. The customer created a confernce call with two external users. During the conference call they could also hear another internal user that has not been part of this conference. This internal user has...

When i convert an small system (opt. 11 c) to a branch office (MG 1000 B), the existing configuration (trunks, routes etc) will still remain?

Hi there, anybody here who knows the product Mediatrix 1102 and connected it to a BCM 50. Would be nice if you can post a "How to" or config file! I can see already that calls are comming in but it is still rejected with unknown number even I set up already this number for one port. kind...

Is it possible to forgive same hostnames several times? We have a system where all MGC hostnames are equal, as well as the DSP hostnames. Does this affect the system in anyway. It is a geographical redundancy system with many remote IPMG´s. Having Problems that if the IPMG goes in the local...

Hi there, we have a customer that uses various CS1K Systems. The problem right now is that if the customer send a caller (internal or external)from location a via Attendant to the CallPilot on location b the call will be dropped after the user enter the mailboxnumber + #. If the same call...

Hi there, we have a BCM 1000 with current rel. 3.6 I did try an upgrade from 3.6 to 4.0 but it failed... after 2 hours non moving i gave up and tried again... but nothing happend. Anyways i thought about imaging the disk to 4.0 and start there... but also here it dont work... when im checking...

Hello, is it possible to manage multiple sites with multiple corporate directories from one TM Server. Or must i use one TM Server for each site?

Hi there, I set up a standard ACD with maxp 10 and ncfw to callpilot. When I try to add the acd key I get an error message (sorry cant remember the right SCH code) but it said that this key is not allowed or cant be used by this function... I try to add the ACD on key 0 as usual.... The...

Hi there, we have a customer with Rel 4.5 and the folowing happen... I have two Pick Up Groups.... Group 10 DN 100 DN 101 DN 102 Group 20 DN 200 DN 201 DN 202 The DN 102 and also the DN 202 has all telephone numbers on their DBA... If now someone call the number 202 someone can Pic Up...

I have a BCM 3.6 I am trying to load a patch on that gives me the error of " Insufficient Hard Drive Space on Drive E:" How do I free up drive space to load the patches needed... I checked and there are a lot of log files... what files could be erased and how can i dou this... I just dont...

we are going to roll out a project with migration of several standalone cs1000 e systems to survivable IPMG in a geographic redundancy (rel. 5.0) environment. We want to migrate 9 standalone systems to survivable IPMG´s under control from one call server CS1000E HA. Each location has its own...

i had a CS1000E system running fine after an upgrade from 4.5. Everything runs perfectly till to the moment customer wants to have new t-lan and e-lan ip adresses. I have changed all adresses and i have now a problem with mgc. ip adresses changed with mgcsetup to the new value. After rebooting...

Hi there, I have an issue with Rel. 5. If I make calls with DECT or also 1120 and 1140 there are sometimes issues with One Way Speech right on the beginning...sometimes it happens after a while and it also get back to Two Way Speech. I dont see any errors in logfiles, tyy port or traces... I...

Hi there, I have an ARCH_DB file that i would like to install... but I always get the following error: Restoring archived database to Primary drive... Error: couldn't copy files : a:/arch_db/BACKUP1/smpserv.db -> c:/u/db/smpserv.tmp Restore successful. System Restart required to activate...

Hi there, is there any chance to do a scheduled reboot on a BCM 400 Rel. 4.0 system? If there is...how does it work... regards, subx

Hi there, i did install a CCRS and when i enter the BCM Settings and Passwords i get an error when the CCRS try to connect to the BCM... it shows he cant identify the contact center or something like that and i should check system info... when i have a look over there it shows..... Systeminfo...

Hi there, i have some issue with Lan CTE on an upgraded BCM 4.0 System... all the users are using domain/user accounts and are showable in the BCM System... i also can see them under Registered Clients and there is application in use listed EnterpriseEdge.tsp Sun Jan 21 21:34:14 CET 2007 .. but...

Have not been able to restore a BCM 3.7 backup of telephony... since MSC is always not able to and i should try later... this happen on various systems....