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wanting to know if anyone has had the same situation, or can explain why? pre upgrade we had designer reports setup to display intervals over multiple days for skills/agents etc post upgrade all of these multiple day interval reports only show data from the first day you select in a range...

I come from an Avaya background so forgive me if this is a dumb question with a simple answer! Got to delete a number of skillsets and wondered how to find what scripts reference them without having to manually trawl through all of them I know how to do this on a Definity system, just no idea...

I have to decommision a G3 SI V11 switch, I'm going to take a full back up initially, and rather than just powering off the switch i need to clear all config on it as it is possible the switch will be rented with the building it is is is there a quick command to do this? or do i have to trawl...

hi got an odd error message when i tried to start our BCMS server the message is: the servie omninames.exe is not operating. The service is essential for the correct operation of the program. If you can restart the service then do so then click retry else click cancel cannot retart the...

I have 3 trunks on a HP procurve 5406zl switch with RSTP want to know is it possible to change the path cost or priority for one of the trunks? need to change one and not sure of the commands thanks

Trying to run a trunk Group report on BCMS but the trunk group i need is not in the list any ideas how/where i add it? I looked through various menu's but could not see

This may be an easy one for you guys but not for me I'm sure this must be possible, but I'm not sure quite how so any help would be greatly appreciated. I have a definity G3v11 my office is moving and i need to have all of the calls transferred to the new office, is there a way that the system...

Strange one this I have a definity G3Si V11 and have eas-mia skill based routing I have one phone in the office which seems to be answering calls itself, the agent complains that his figures show him answering more calls than his turret show from view figures, so I have logged onto his phone...

Hi I have an department that makes calls to internal users, and they do not want their agent numbers to be displayed on the phone of the people they are calling, is it possible to do this? Thanks

The office trainer has asked if it is possible to have all of her trainees listen to her calls as a way of mirroring without having to take any calls. Is this possible? I know service observe is limited to one phone but is there any way of sharing this?

Hi Is it possible to stop a particular number from coming through?? I know you can stop agents making calls to certain numbers, but we have a "nutter"(agents description not mine) calling us all the time and I want to stop him coming through I have a definity G3 v11 many thanks

Hi I am a complete Newbie to this so apologies if i sound daft Running a definifty G3R11SI , and I have downloaded and installed the latest softphone software (version 5.2.2.20) installed the software and setup an IP softphone on the switch I can connect to the switch, but when I try to...

I have a G3V11 Definity, and I am looking into using LOA Is this a standard feature, or does it have to be activated on the switch If not where would I activate it Many thanks

Hi I have a callmaster II that is beeping during calls, I have tried to find out why, I have tried a different headset, Busyout on port and station but it still happens, I'm sure there must be a setting on the phone somewhere anyone got any ideas? Thanks

Hi We have started using a shift management software(Q-MAX) that counts all calls from all measured VDN to predict future calls, but I have noticed a significant difference from the total VDN calls to the system Daily 150-250 calls a day whe the office has around 4000 a day Does anyone know...

Hi I have setup a meet me conference call vdn and vector, but it will only allow one external person to connect before they get the maximum number of callers message. It does allow 5 internal people to connect to it plus one external Is it possible to have 5 external calls join? Thanks