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We have CCM server 4.0 SP3 on MD110 BC10 version We have been monitoring approximately 450 agents and 50 ACD groups with this system.. But after couple of days we will need no longer to monitor these amount of agents and ACD groups because of Genesys Contact center implementation. I mean CSTA...

Hi everybody, Has anybody here experienced AL 4.0 SP10 with BC10? Regards

Think that, 5340 is a digital extension located in 3-1-40-02 5440 is a digital extension located in 4-0-40-02 5652 is an ACD group configured in LIM 6 There are TMU cards on , lim6 magazin 0 lim6 magazin 1 lim4 magazin 1 lim3 magazin 1 lim8 magazin 0 Question1 When the ext.5340 calls the ACD...

Hi ,We use Genesys 6.5.304 T server with MD110 BC10 Application Link 4.0 SP9 HF03 On NCSTA tool of Application Link, I could send DTMF tone after i dialled a number, (We do not use "9" digit before sending dtmf) But when i tried it from Genesys Side, it gave "invalid call identifier error 1150...

Hi The system is BC12SP5 and 9 lims.. The problem occured after adding new lims..(2 lims were added) <dubdp; BACKUP DATA EXTERNAL BACKUP LATEST PREVIOUS REL1 REL2...

Hi ,system is BC12 SP5, Does anybody have any idea what to do it so? (It had given an error on AOM8 PROGRAM UNIT.And i had restarted drdh program unit in lim1 and it had dumped succesfully.) But now restarting drdh is not a solution.. <DUSYI; SYSTEM DUMP INFORMATION NO VALID RELOAD DIRECTORY...

Hi again, Regarding CTI problems, some universal failure errors are retrieved on Application link Does anybody here know what they mean? **************************************** InvokeId: 5476 value SnapshotDeviceArgument ::= snapshotObject : dialingNumber : "69856" <Result> Time: Wed Oct 13...

Hi all, We have basic problems about CTI integrations. We use BC10 CN144 with 24 lim system and have Genesys Framework 6.5 version..WE have 450 desks monitored and 600 IVR hunt group members monitored. Now, sometimes,on a lot of agent's desktop applications no cti data is retrieved. Or the...

Hi all, I added the CSTA links without any error, now the result is the new added links are seemed to be not connected <CSTLP; COMPUTER SUPPORTED TELECOMMUNICATIONS APPLICATIONS LINK GROUP DATA LGRP ACTIVE JOBS IODEV LIM STATUS APPLINK 2036 LIM1ETH...

Hi, 2 days ago, we upgraded Md110 to BC12 SP% and now a route is having problem, CRC errors and so.. When the call comes from these trunks, it seems to be a noisy line because of CRC errors.The route is between MD110 and AS 5300 GW.. Does anybody have any ies , what should be done? Here is...

Hi when i block a lim, and if an ACD group is defined on this lim, what will happen; when customer calls to this ACd group? 1st choice : it goes to the CDINI adress of ACD group ?? 2nd choice: customer gets congestion?? Which one? i've a work about blocking a lim this evening .., so it's...

Hi I ve log output from Winfiol from Serial connection.. Is it possible to divide logs into i.e. 5 MB files. I mean when a logfile reaches to 5 Mb, it 'll write it to a new log file on same directory.. Is it possible to do it with Winfiol 5.2? Rgrds.

__ __ __ |A |--- |B |-------- |C | |__|ROU=1 |__| ROU=94 |__| A is telecom side site B is transit exchange (MD110 BC9) site C is the terminated exch. ( md110 BC10),used for Call center When exchange A (customer)dials a number,it comes to Md110 B and it transits the call...

Hi, Bc12 system VERSION=CXP1010101/2/BC12SP5/R2A Problem on lim 6, <HIREI; WAIT EXECUTED <HIEDP; TIME DATE 15:50:30 10SEP04 LIM EVENTS OVERWRITTEN OLDEST EVENT NEWEST EVENT LAST HIREI EVENTS 001 0 0 15:50:27...

Hi all, I ve very little know-how about SMDR and call information... Now i have 16 NIU cards and want to to use it for incoming calls (Who called whom, and when ??) Can someone tell me the commands in order, for how i can set it for RS232 connection between niu and PC for NIULIM23(shown below)...

Hi all, We have an analogue trunks (tlp11) between FCT (GSM terminal) and our md110 BC12 system..Analogue trunks answering position is DISA..(6037) And disa has permission for making internal calls VERSION=CXP1010101/2/BC12SP5/R2A <RODAP:ROU=52; ROUTE DATA ROU TYPE VARC VARI...

Hi ,Can someone tell us,how HIMDP result should be thought? Because , every time i checked it, i saw lots of errors... What does it mean basically? For example,i gave hirei command and after 1 minute later i got this error on 23 rd lim.. TIME DATE ERROR CODE 09:56:36 01SEP04...

Hi, Can anybody explain how single step transfer is done and how mute-transfer is done? Thx.

Hi all; we have bc10 system with 24 lims and two weeks ago something happened,adn we have high call rate alarm for 13th lim here is some output for it. But after resetting pcm links, it happens again thx for help CLASS: 1 320 HIGH CALL RATE DATE TIME ALP NOIF UNIT EQU...

Hi, How can i restrict an ODN,about ACD follow-me, but permit ODN to follow-me on his own ODN? Regards...