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Is there any way to purchase/transfer keycodes today? I thought there was a company that purchased the key code business from Nortel/Avaya. Does anyone have any information relating to this?

Lync and third party voicemail. Any options? Has anyone crossed this bridge?

I have several thousand 1140e phones that need to have their firmware upgraded. I would like to control the upgrades in an orderly fashion, automated preferably, say 50 or so each evening. This way I will not to create too large of a problem if they fail or have issues. Also I do not want to tax...

What does the "E" stand for in CS1000E? I know the "M" in CS1000M stands for Multi-group, but what about the E?

I am trying to create an automated silent install that will also input the CCMA and CCMS IP addresses silently as well. If you have overcome this hurdle, can you please provide a copy of the VBS script you used? Or any other ideas? Thanks in advance!

I am having an issue where the the USB headset is not being recognized by the softphone, though it is seen as a viable device in the Windows 7 control panel. When this happens and the phone boots up. The settings change to the internal speaker and mic. I then I have to stop the phone, go into...

I am planning to upgrade from CC6 to AACC 6.1 and now I see there is AACC 6.2. My installation is AML. Has anyone performed this upgrade? Any differences that are significant? Also, the latest 6.1 pep level is SP3, is it true that if I get current I will be forced to 6.2 SP4 which will force...

I have two CCMS locations with a NCC server. If the NCC server is down, the documentation says network skillset calls will still be sent between the two locations. My question is, how does the system keep track of agents longest wait times, agents status etc. between the two locations? Is it the...

Hello, Has anyone installed the new SU08 lineup for CC6? If so how did it go? Did you encounter any problems along the way? Any functionality issues? Anything advice? Thanks in advance!

I see that SU08 for CC6 is accessable on the Nortel website, but I have not seen any announcements of its general availability. Has anyone installed this SU and is there any new documentation? If you have installed it, what problems or tips can you share? Thanks in advance for your input.

I have a new PC that needs Server Utility for Contact Center 6.0 installed. The manual shows the software is loaded from the installation DVD, but I only have a CD drive on my PC. Can I get the Server Utility program from another source?

Anyone else had intermittant one way speech issues with version 3 softphone? Sniffer trace appears to show that speech is not being sent from the PC to the nic card when the problem is occuring. You are able to get speech back by putting the call on and then off of hold. Any thoughts?

Has anyone upgraded from CC6 SU05 to CC6 SU06? Did it go smooth? Any advice? etc...

Looking for input. What is the best solution for IP call recording? We are looking to record agents connected to a CS1000M 5.5 with a Contact Center 6.0 and Sig Serv release 5.5 as well. i2050 sets are currently build 264, but Version 3 is on the horizon. We want to make use of the dual media...

Hello, Any news from Nortel regarding its compatibility with Windows 7? Thanks in advance.

Has anyone implemented the Replication server for CCMA? If so, is it working? How do you know it's working? Have you ever cut-over from the Primary to the Standby CCMA? What is the procedure? Thanks in advance.

Anybody interfaced CC 6.0 with IEX? How does it interface? How does the product perform? Thanks in Advance.

Did you have good or bad luck, or any suggestions?

Has anyone worked with CC6 and Vista / Internet Explorer 7.0? I ask because I don't want the users to be prompted to input Admin passwords, or be prompted to OK a download when connecting to CCMA for the first time after the client PC upgrade to Vista. On my test PC logged in as an...

I had a T-1 installed and the Smart Jack is located in the basement of my building. I need to extent it to the 4th floor of my building. I have a standard 100pr. house cable that is available but it is Cat 3. Can I use this 100pr. Cat 3 cable to extend the T-1 from the basement Smart Jack to the...