Hi Everyone,
I'm trying to find an explanation for the below fields, does anyone have or know of an Avaya doco which explains it.
LIST TRACE
time data
05:37:37 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:5 Avg:0
05:37:37 Pkloss:* * * * * * * * * *...
G'day Everyone,
I have a standard VDN - VECTOR arrangement and want to setup some sort of ID for my remote clients, so that when they call in to the queue they will be prompted to enter their UNIQUE ID # in addition to this I need to keep a record of this call along with the recorded UNIQUE ID...
Hi all,
The above question had been posed to me and I wondered if anyone has done this... I cant seem to find any supporting documentation for this theory..., I know you can have S8400 platform with SIPI in the Prologix but not sure about using a TN2402 and loading CM3.X via Flash card.
Anyone...
Hi, I have encountered a problem that I has been bugging me for weeks, scenario is... call comes into SITE_A via PSTN - call path goes via IP Trunk to SITE_B - the answere point are agents using callmaster's - 1st agent answeres transferes internaly (any extension) - 2nd agent answeres and is...
Hi guys,
I have a problem where only 70% of my recorded calls have CTI information, they have a date/time/duration stamp, but no agent name or agent ID when I run a query..
It is for NICE8.8, with an AvayaS8700/CVCT setup..
All the extensions/VDN's/skills are in the CVCT and I am getting...
Hi guys,
I am having an issue when trying to complete a second call transfer, I am recieving the following error when running a call trace on an extension trying to complete this transfer..
"denial event 1739: Div Reroute/Path Replace D1=0xa6 D2=0x6f"
Can anyone lend a hand?
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