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Hello, We have more than 4 unity installed on a cluster and our call manager has different number blocks from our service provider. At the moment we are following 4 digit extension plan in CCM and in Unity. Here is my problem... ---As we have different number blocks we end up allocating the...

First of all I'm new to IPCC..... I've configured for a service in IPCC for one particular DN. Now I want to forward that DN to another number without any announcement only on one particular day of a week. Where do I have to make the changes to activate the call-forward. regards.

I have CMS R3V5 wallboards are directly connected with CMS. I got a core dumped error on my cms, since then the wallboards stopped updating. I tried to restart the CMS, reset the walloard... nothing works... any idea?

Hello, When I make an international call through one of our service provider, I can't send the first two '0's. So I've created a trunkgroup, now how can I drop the first 2 zero... if I don't dial first 2 zeros, the calls goes through ars analysis and it thinks like a local call and drops the...

Looks like some ghost in the Definity..few of our agents terminal goes off (completely disconnects) from the system and after a while say in 5 to 10 seconds it comes again. The agent has to login again to the terminal to take calls.. Any one come across this scary situation...!! This happens...

Hello, I'm trying to create a trunk group with CO trunks from Cisco ATA ports (see below). When I try to dial using that tac from 64xx telset, it goes blank after I dial certain numbers. I get the alarm and error like shown below. I'm lost please help. display trunk-group 18...

I need help in designing a custom CMS report and I'm a beginner on the report designing. We have several skills and agents on our system, I need a report which can show number of ACD calls attended by an agent in the given interval from a particular skill. Let me put it in more clear words...

I've a new Digital station card TN2224 to install on our Definity G3si v8 system. - What are the precautions needs to be taken? - Is that hot-swappable? - After inserting the card I'm aware that I should find the card in "li conf all". do I need any other configuration? Thanks in advance.

I came accross a good website. This will be useful for getting numbers from Telcos. Just thought to share with you guys. http://www.dialabc.com Cheers. AvayaArmy - ACA/CTP.

this is been buggin me since I came in to this field. What does it mean, any geeks out there....?

Anyone used Soft-Ex Ringmaster (Soft-Ex Telephony Manager) for Call Accounting system. Planning to purchase it, just wanted to know experts comments. I think Ringmaster is the best product available for International market. Veramark eCAS doesn't support international standards, it's only for...

We are running G3si 8, the primary cdr output is via eia port and feeting to Emerald CAS. Well, I don't want to touch the existing setup of Emerald CAS as we can't afford to loose cdr data. I'm thinking of pumping the cdr information through SECONDARY CDR output. I know that it has to be through...

I'm running Centrevu Supervisor 5.70 on winxp, it was working fine. We changed our domain servers, nothing is touched in CMS. when I logged on in new domain and I try to run centrevu from new profile, it gives me an error "OLE Automation server cannot create object" and another error "Error...

I've exprience on Definiy only. Since I'm doing ACA Certification, I took IP Office as my product elective. Because of geographical distance, I cannot attend workshops or classes conducted by Avaya University. I need IP Office admin applications like Manager and installation and...

I'm going to sit for ACACN core exam this week. Any lastminute suggestions? materials..? I would really appreciate for any technical notes. Thanx

I want to drop the first 2 digits say if anyone dials 04-3XX XXXX, I want the definity to send out only 3XX-XXXX supressing 04. I'm aware that I can do this using ars-digit conversion. Just to confirm this, will I still be able to access using ars analysis (i.e., 9)? Basically I...

Smart summary of our config: Dial-plan: 3xxx - DID range 6xxx - Non DID. Time Of Day routing : no At present all our primary traffic is routed through PRI lines (Trunk group 3). We have a bundle of 16 CO lines on a different trunk group (Trk grp 43)...

Just heard of this InAAU (www.InAAU.org). Anyone in this forum has the membership for InAAU. Through some light on it. if it's more benificial I can put my case to boss to go for a membership. Thanx.

I'm trying to connect to switch (G3si 8.2, DSA 1.5.06) thru INADS using analog modem. Terminal emulation works fine, but GEDI doesn't work, It keeps on connecting after a while it gives Communications Error : command timed out. We don't have C-Lan, the only way is thru modem. What's wrong ?

This is bugging me for sometime. Pls help me to understand this. We've different trunk groups of which trunk grp. 3 is the only one which passes thru ARS analysis others dont'. Now my question is we've ars analysis access code 1: 9 , and I couldn't figure out how trk. grp. 3 is selected when we...