Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: RVelle
  • Content: Threads
  • Order by date
  1. RVelle

    Vector Variables - Call Counter

    Just starting to delve into writing/understanding vector variables, have been writing regular vectors for quite awhile... I need a Counter variable that will count all incoming callers into a particular vector each day, and in turn I will use that counter to shift some calls out of that primary...
  2. RVelle

    CM5.x shows current translations,but running on different translations

    Any possible scenarios or experiences would be great, trying to reach Avaya now as well: Scenario: Users are taking 800 calls as normal, but there is no CMS data pushing through, and BCMS data shows all zeros as well. Logged into the PBX and can see all Trunks look to be down, both G450s are...
  3. RVelle

    Avaya S8510 to CMS over NATd address

    Howdy, Have a big issue here going on, less than a week from going live with a Client of our getting an install of an S8510 with G450s that needs to connect to a CMS v880 in a seperate location, keep in mind that the client is on their network and we are on ours, which means that we are...
  4. RVelle

    NICE 8.9 with Avaya CM 5.1

    Wondering if anyone out there has had a successful setup using Avaya CM 5.1, with NICE v8.9, but passing event data via a CDR port on Avaya? I have a Client that hangs off our Avaya PBX (currently an older CM 2.2, but moving to CM 5.1) and they will be setup as an LSP off our main core when all...
  5. RVelle

    CM 5.1 & NICE 8.9

    Wondering if anyone out there has had a successful setup using CM 5.1, with NICE v8.9, but passing event data via CDR? I have a Client that hangs off our PBX (currently an older CM2.2, but moving to CM5.1) and they will be setup as an LSP off our main core when all is said and done, but the...
  6. RVelle

    CMS Supervisor Backwards Compability

    Hopefully a quick question, getting ready (Feb) to get CM5.x installed/upgraded with CMS v14, wondering if CMS Supervisor for v14 is backwards compatible with CMS Sup v11 (from a G3rV11)? I dont believe it is, but in the same breath am hoping that it is so the new version can be installed next...
  7. RVelle

    Building a CMS (emulator) Custom Report - Issue

    Hopefully someone is able to give me some insight to what I am doing wrong within Screen Painter (I much prefer Emulator over Supervisor), I written many cust reports before, but have never been uber proficient when it came to Row Searches and building a report from scratch (modifying and adding...
  8. RVelle

    ESS/LSP Problems

    Going to be upgrading a few locations from standalones to a centralized ESS system, with a primary S8720 sitting in our Data Center, and LSPs (S8500's) sitting in at least 4 locations (two of them decent sized call centers), also will be upgrading to CM5.0, or whatever is the latest depending on...
  9. RVelle

    Anyway to Record a softphone in a stationside enviornment?

    We want to be able to do a proof of concept in our Call Centers, currently using Verint v10 for Digital Recording with an S8700 CM2 on one end, and G3Rv11 on the other. Everything today is wired up (stationside recording w about 800 agents), but for this proof of concept I need to see if...
  10. RVelle

    Transfered Calls Dropping Using BSR???

    Using G3Rv8 & G3Rv11 - BSR has been setup and working pretty well for approx 5 months now across sites (though I did have complaints of decibel loss due to BSR pushing calls to the opposite location, but no managers have gotten back to me on that one yet..... I will leave that for another time)...
  11. RVelle

    Emulator vs Supervisor.....Workaround needed

    Hello everyone.... Issue came up where a new Agent ID was created and one of the skills were fat fingered (my own fault...figures). The skill that was fat fingered was an Emergency skill for our HelpDesk (15-20 minutes into the issue after the new Rep logged in, the LOB finally got ahold of me...

Part and Inventory Search

Back
Top