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we are trying to get faxes coming through the CS1000 (rel 6.0) and route to a Fax server via SIP. We have setup the trunks, etc and everything is working fine outbound (from server through CS1000). Incoming faxes are processed and routed to the Fax server who then sits on them and marks as...

we are currently on rls 4.5, during an aborted Rls 6.0 upgrade we noticed that all phones were enabled with call log indication turned on. As part of the rls 4.5 operation call log indication was turned off, handset setting. I am therefore assuming that call log indication with rls 6.0 resides...

Hello, Over the weekend we attempted to upgrade from Rls4.5 to Rls 6.0 The system was built in a test chassis, verified, then the components were moved to the Live chassis where the replacement cards and new sig servers were installed, etc... Once everything was up and running it was noticed...

Hello, We are tyring to secure all network ports using 802.1x (EAPoL) - the configuration works for the component parts in that we can authenticate the phone (eap-md5), authenticate a PC (with CA digital cert) and a non-domain PC gets connected to the GuestVLAN - but we cannot get all parts...

Hello, We are currently testing the download of IP phone (1100 series) configurations, etc - all is going well and we are comfortable with the processes, etc. We have since tried to update the phone firmware using the TFTP server instead of the sig server distribution - again all is going...

Hello, We have messages being forward to Desktop messaging - all is OK, but we cannot resolve the number with the personal address book (this feature has been selected within the mailbox options). The CLID is being saved as part of the subject, not the sender, so all calls are coming through...

we have installed Callpilot reporter on a separare server (along with MyCallpilot) - MyCallpilot works OK, login, etc OK. CallPilot Reporter on the other hand is giving us the 'Failed to Authenticate' error message. We can login OK to Callpilot Manager on the actual server, but when using the...

Hello, I am trying to setup a single mailbox for both voice and fax - with limited success. the setup is as follows: CS1000E & CP4 Voice SDN: 4000 Fax SDN: 4002 and the mailbox with an mailbox class with fax capabilities. During testing if we set EHT/EFD to 4000 - all external calls will...

Hello, We have a number of 1120 handsets, when a user is logged into the 1120 the display line flashes between the date on the left handside and the User:<extn> logon info on the right handside. Does anyone know if there any way to suppress the User:<extn> being displayed? This is the same...

Hello, I am trying to setup a single mailbox for both voice and fax - with limited success. the setup is as follows: CS1000E & CP4 Voice SDN: 4000 Fax SDN: 4002 and the mailbox with an mailbox class with fax capabilities. During testing if we set EHT/EFD to 4000 - all external calls will...

CCMS 6.0 1150E sets We have a situation where our agents are on a Agent Call, if someone rings their DN, the call beeps, etc in their headset. Is there anyway for the call to the DN to get busy if the agent is on a call? Many thanks, Kenny

Hello, We are experiencing a few issues where some of our users cannot login in the morning, the PCs display the error 'cannot login interactively.....' - the resolution for us is to login with an workstation admin account, force gpupdate, restart and get the user to login - this works fine and...

We currently have a few meeting rooms with new Soundstation2's installed - connected to analogue ports on an Option 61C. The issue we are experiencing is that intermittently the some calls are disconnected. We are dialling out to one number, so only one external call and from the conferences, we...

When we are trying to dial from Corporate Directory we are getting a message saying there are no lines available. If we dial without a line selected it goes directly onto the loudspeaker (obviously). The question is, how do we configure Corporate Directory (or the PBX) to dial the number using...

We have a 2003 AD Domain and are using IAS, ISA & WINS services. Does anybody know the explicit admin rights (groups) for full administration of these services, as we have a separate Comms admin group who control these services, which are not Domain Admins, however the only way we can...

Hello, Have seen other threads (thread48-457039) regarding this but was hoping for a definate answer rather than an answer to a how to question..... If 'No Access' has been selected, is there any way for a Citrix Admin to access the client drives (local or mapped)? Once 'No Access' has been...

Hello, Does anyone know of a way to disable the close 'X' button of the browser when accessing Citrix via Nfuse. I have tried the AppScape Utility which works fine when installed on the client PC. The issue for us is that Remote Users are causing a lot of disconnected sessions simply by closing...