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- Users: SkinnyBaldBloke
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Cisco Call Manager & IPCC
Hello People, Wondered whether or not anybody out there has been working on or with a Cisco IPCC, (i.e. CallManager+ICM+IP-IVR). We, (an I&CT consultancy company), have successfully implemented an IPCC for a Call Centre customer. It has provided them with the functionality that they require and...- SkinnyBaldBloke
- Thread
- Replies: 1
- Forum: Cisco: Call Manager
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Lucent Definity \ Cisco Geotel I.C.M. Configuration
Coming to the Lucent from an Aspect background and having had little exposure to the Lucent Definity ACD, what are the main differeneces when attempting to add a Lucent Definity to an existing Intelligent Call\Contact Manager platform? Plenty of experience of the I.C.M. (circa three years) but...- SkinnyBaldBloke
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
