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What would prevent an incoming tie line (PRI channel) caller from directly dialing an ACOD in the Nortel (old 25.40b) switch? TGAR on channels is set to 0. Thanks, Bruce

Not sure that this situation will be one that anyone here has experienced, but it sounds close to a problem that I've had in the past. We have a DID station number that does not appear on a telephone set. It is setup as an ACD with an NCFW to the lead number in a TDM/SIP gateway that routes the...

Have done a lot of rework on several phone systems (SSC cards and daughterboards changed, databases restored from archives, etc.) over the past weekend, and have one remaining trouble: On one system, all fax machines can receive faxes, but none has a dialtone, and none can dial out. Ideas...

Is it possible to restore a database that was archived on one Release 25.40 Option 11C system to another? Have a situation where networking requirements at one location cannot be supported by the features available on that switch. Have another location that doesn't require those networking...

As part of my continuing saga to merge two Option 11C locations into one, will be asking LEC to port numbers currently pointed at a PRI in one switch over to a PRI in the other. In the final state, all will be moved to the destination location, and there should be no issue. While both switches...

This may not be the best place to post this type of question, but will give it a try. We are consolidating two buildings, each of which is served by an Option 11C. Neither of the switches has enough TNs/ISMs to support the consolidation. Pricing to upgrade the combined switches to Release 7 is...

Don't play with the switches much anymore, and am hoping that this is a simple one. At a switch location where users can forward calls from their sets to external locations, I cannot set forwarding destinations (HUNT, EHT, EFD, FDN) to external locations. I suspect that calls are being diverted...

I posted the beginnings of this issue a month or so ago, and finally decided to try a cold start to see if it would clear. It did not. PBX eventually booted from Z, but appears to be unable to read C. Does this give anyone information that would lead me to do anything other than do a clean...

System is fully functional, but the following is received on INI. Can't login to system, as it shows OVL0428 on all TTYs and with all user IDs. Receive invalid ID/password error on pdt login. Just prior to this occurring, received errors indicating that the backup database on PCMCIA slot B was...

I posted a week or so ago on an issue with a basic "call center" application (Option 11C, 25.40b). Need to find a workaround, and think a RAN card might be an interim answer. As it is now, if 5 agents are busy, and a 6th call arrives, that 6th call will ring until an agent becomes free, never...

With the same ACD situation described a few moments ago, what do I need to set to provide a call waiting in queue (visual, hopefully) indication to a busy logged in agent? Thanks again....may be more. -Bruce

With the following in LD 23 for ACDN 2890, incoming calls only forward to extension 2000 when there are no agents logged in. What do I need to set to have them forward (OVDN?) to 2000 after 20 seconds? REQ prt TYPE acd CUST 0 ACDN 2890 TYPE ACD CUST 0 ACDN 2890 MWC NO DSAC NO MAXP 8...

This issue started yesterday as what appears to be a hardware failure on a software daughterboard (Release 25.40b). Latest is that software audit (LD 44) now passes, and all appears normal on restart from power off or INI (no errors or PROBLEMS FOUND). Cards appear to be enabled within the...

System won't start. Numerous patch initialization errors, and cycles constantly. Can start cold and use Control I to get restore options, but then it can read backup files on the flash card. Ideas?

Haven't done this in years, and suspect some of you do it everyday. Appreciate any help you can offer. Switch is Release 25.40b with ACD package numbers 41, 42, and 45. Would like to setup a very basic ACD group with 8 phones in a queue, with reporting using TTY1. After a caller waits 5 minutes...

There are several similar posts on this subject, but...Is anyone with an Option 11 C currently running an NI-2 PRI into a DMS-100 (more specifically, with Global Crossing)? This is a LEC PRI configured for NI-2 call-by-call, no mins or maxes (all channels both ways). Our current LEC interface...

Can Message Waiting Indicators be set from a central PBX/unified messaging location on networked remote (SL-1 ISL) branch location PBX stations? Situation - Using an Nortel Meridian Option 11C, Exchange 2007 Unified Messaging, a Dialogic T1 QSIG gateway, and a Geomant MWI server at the HQ...

After creating a comma delimited file in the required format, how do I copy that file to a system drive where it can be accessed by pdt for upload to switch?