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I am installing a new option 11 with a Call Pilot, I can ping the Option 11 from the Call Pilot, but the Elan won't come up, it is enabled.

I am programming a new Option 11, it won't let me add the NPS, nnx in load 90, when I tell it net, it tells me net data block not built, where do I build that?

Can someone recommend a good brand/source for 5 CSU's to connect to an Option 11?

I am installing an option 11 for the first time. I am experienced in the troubleshooting and programming but not from the installers side. Does anyone have good suggestions on how present to the customer a template for the programming on the sets? ( approximately 300) Thanks!

I have Norstar A and B. When either dial 7 to call an extension on the other system, system B goes through to A and rings the appropriate extension, no problems. When system A tries, it gets dial tone ( verified it is the E&M trunk on system B) and when they try to dial any extension they get...

Anyone have a good source/Brand for a recorder to use with Malicious Call Trace? I have found the recorder from JEI but that thing is 1700.00 just for a cassette recorder! Anyone have anything better out there?

I have 2 systems that seem wired right based on the book, but they still won't talk to each other. system A when you push 7 shows the line number come up (57 in this) but no dial tone from other end. System B displays no trunks available when I press 7, how do they need to be configured on...

How do you program an option 11 to give ANI? So they can dial a code or extension from any phone and it repeat back the line they are calling from?

How long should it take to upgrade from Mermail to Call pilot, our tech has average skills. Any concerns he should be aware of before doing this?

I have 2 Norstars, I believe they tied together with an E&M trunk, but they will not dial the extensions in the other systems. I added a station module to KSU 2, and it has the same extensions as KSU 1, but if I dial 0 on KSU 2 it looks for extension 573, what am I missing?

Is it difficult to install a remote access (RAID)? on a Norstar?

I have a Norstar 2.0 with 4 lines and 7 stations, they want to use a startalk voicemail with this, does the software have to be updated or will this just be plug and play?