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  • Users: sbelnick
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  1. sbelnick

    Change Item Number

    Is it possible to change an item number once the item has been entered? If what would happen when you delete the item if it already on sales orders/invoices? What is the best way to change the item number?
  2. sbelnick

    Incoming Call Handling Treatment

    There are only 17 lines available in this screen for the trunk-group. I need to add some more. How can I get more than 17?
  3. sbelnick

    Dial Extension Directly in Auto Attendant

    I have an Definity PBX with Intuity Audix voicemail. We have a T1 connected to it with 23 lines. The way our system is setup now requies the user to press "1" before they can dial the extension. Our phone vendor says this is the only way to do it using the PBX as the auto attendant. The...
  4. sbelnick

    8103 Crystal Reports Error in BCMS VU

    I'm getting an error messages when creating a historical report in BCMS VU. The message states "8103: Crystal Reports Error: Error in Formula. (515)" When I click OK it says "Database field has not been deleted: hdagent.STARTTIME, use count = 0" If anyone could help me out with this I would...
  5. sbelnick

    Guide to PRI vs. T1 vs. Analog Lines

    Does anyone know where I can find a guide that gives the benefits for each of the above? Or care to explain them?
  6. sbelnick

    Resetting Call Pilot

    Will unpluggin the power for the CP100 and plugging it back in effect the settings and erase the memory or will it just restart it?
  7. sbelnick

    Remote Recording of AA Menu

    I wanted to have our menu professionally done and the recording studio needs to record the messages for us. Does anyone know how they can remotely do it? I've got the CP Manager software and it can call the phoens internally, but it wont dial an outside number to record the greetings. Is...
  8. sbelnick

    Call Pilot 100 Port Number

    I tried searching for this but came with no luck... Does anyone know what port number the call pilot uses? We have an internal firewall and the call pilot is outside of it. I need to know what port to allow access to. Thank you.
  9. sbelnick

    Different On-Hold Music for Different Lines

    Does anyone know how to put different on-hold music on different lines? We had some custom on hold music made that we do not want to show up on 2 lines when the customer is placed on hold as they other 2 lines are for customers calling for a different line of business and the music would be...
  10. sbelnick

    Connecting through a Firewall to Exchange

    Does anyone know what ports need to be opened on a firewall to allow a computer to connect through the firewall to the exchange server? I am trying to connect via Outlook to my exchange server at the office from home, but cannot connect because I dont know which ports to open. Thanks in advance,

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