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I have a customer with a BCM50, Rel 6.0, PRI, and 7316E phones. They have an 800 number that's overlayed on their Main number. Calls to the main number ring into a Hunt Group which broadcasts the call to 6 phones. After the 30 sec. queue timeout the call is routed to another phone, not in the...

On a Call Pilot 100 / 150 is there a way to change the options within a Class of Service via Telephone Administration?

I recently upgraded a IPO customer to 11.0.4 Preferred edition with One-X and VM Pro running on a UC Module. We set up 11 Remote Workers, they are running on Windows 10 laptops. They can launch the Communicator and One-X apps, make and receive calls etc. However Communicator cannot see or launch...

I have a customer with a CS1K/Opt11 SF Rel 4.50. Incoming Calls are answered by the Call Pilot Auto Attendant. If the caller 0's out, the call then goes to the receptionist M2250 console. If the call is not answered after 4 rings they want it to forward to another extension. They claim this used...

I have a customer with an IPOffice, 9.1 Standard Edition with Analog Trunks. Is there a way to change the Incoming Caller ID Info to display something else? They have one specific number that they want to rename the CID to make it easier to recognize when they receive those calls.

I have a BCM400, Rel 4.0 latest patches, all 7316E phones, PRI. The users are experiencing gaps of 3-4 seconds in their voicemail messages during playback. I've never had this happen on any other BCM, any suggestions on what I should look for?

I have a customer that wants to be able to send incoming caller ID info via a manual Call Transfer to an external number. So in other words; 'Bob' calls the company for service. The service dispatcher answers the call and then transfers it to a field technician. The field tech sees Bob's CID...

Is there a way to change the length of time allotted for recording Main Menu and Announcement greetings? This is a 201i 4.0 system. The disk had to be rebuilt from scratch and everything re-keyed. I built the AA application and then discovered that I only have a 30sec recording time on any voice...

I have a customer that recently transitioned to Microsoft Office 365 Exchange for all of their email. Since that time they have been unable to successfully forward their voicemails to their email. We have the correct IP addresses and DNS names etc. Has anyone encountered this and know how to fix...

I have a CS1K, SF rel 4.5 with a PRI on a DS1 circuit. My customer recently discovered that he cannot make calls to the 844 area code and I'm not sure why. As soon as the number is dialed we get a 'fast busy'. The NPA entry for 844 is exactly like all of the other area code entries. D Chan...

I have a Partner system Rel. 7.0 with Partner Messaging also Rel 7.0. with DIDs. I want to have the main number ring at the receptionist for 3 rings and then if not answered I want it to go to the Auto Attendant. How would I go about setting this up? The best I've been able to do is to get the...

I have a customer that recently changed ownership. With the old company they were using Message Forwarding to push voice mails to their email. With the new company they are using Microsoft Office 365. I have not been able to reconfigure the Messaging Forwarding to work with MS Office 365. Does...

I have a customer who uses MS Outlook Web Access; they do not have Outlook or Outlook Express on their PC's. Will Unified Messaging work in that configuration and if so how is it implemented? Thanks,

I'm going to be upgrading a BCM400 4.0 to 6.0 and was wondering about the approximate time needed for the maintenance window. The system has 50 7324 / 7310's, 4 analog on ATA's, 1 PRI, 4 Analog Trunks, 8 IP softphones, and 8 Unified Messaging. I've never been a fan of upgrades especially the...

I'm looking for a modem setup or init sequence that will work with the Conexant modems commonly found in Dell Laptops. Since I upgraded the laptop I use for accessing Nortel PBX's I can't get a useable connection. The old laptop had a diferent vendor modem and worked flawlessly, until the laptop...

I have a customer with a BCM50 3.0. Is there a way to change the length of time that you can pause while leaving a meesaage before the AA operator closes the message? Their system gives callers only about 6 seconds of pause time and they claim thats just not long enough.

I have a customer with multiple locations using CICS's. I am looking for a good quality cordless solution that will integrate well with the Nortel. We have tried the 7406Es but they have such poor voice quality / reliability that they are barely functional. The DMC solution would probably work...

I have a customer who claims that they occasionally will have a knew Voice Mail Message with nothing in it. The Message envelope is there but no message. They claim that they have verified with the sender that they actually left a message at that time and date. Has anyone encountered this...

I have a BCM50 3.0 that has very low volume on the 'Beep' that prompts you to begin recording your voice mail message. It's so faint that the customer says that some people calling the the office don't know when they should start talking to leave a message. The 'Beep' volume is very low even if...

I'm trying to use the Fax DN feature on a 7.0 CICS with a Call Pilot 100, Rel 3.0. My customer wants to use one of their 3 incoming lines to receive faxes. My understanding is that the above hardware can be set up to function like a typical line sharing device by detecting fax tone and routing...