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I had a user that somehow got this product loaded on their machine. By the time I was handed the issue, another tech had loaded Adaware and removed Incredifind through Adaware instead of through Add/Remove Programs. This product is similar to NewDotNet in that if you remove it through any...

I have a user that upon boot up always comes to the DOS prompt "Choose the Operating System to boot" and had the option or Recovery Console, Windows XP Profession or Windows Default. I removed the Recover Console via this URL: http://www.theeldergeek.com/recovery_console.htm And now when we...

Help!! I have an emergency! I have a customer with XP. Last week he had the Netsky virus and it appears to be clean from that virus. But now, what's left of his hard drive space 300mb is being consumed by some unidentifiable virus. I ran Stinger.exe and got nothing. I went into his...

How do I get rid of this problem? There are 6 files in this file c:\undo\backup.cab that are infected with the bugbear virus. Can I just turn off System Restore, delete the file and turn on System Restore without any problems?

Our company has a web based application that users log into to gain access. The login process normally takes 15 - 20 seconds. I have this one computer where the login process takes 2 - 3 minutes. We believe it's an issue with his PC. I compared my Help/About IE to his Help/About IE Here's...

I have user that get a Windows Explorer error every time he tries to print to his local printer or whenever we are trying to add a printer. Any suggestions? TIA

Have a machine that was transmitting over port 445 so I discovered which machine it was and contacted the user. Had the user download most recent version of Stinger.exe from McAfee website. Every time we try to run the program it would run for a short time then the machine would shutdown. I...

Is anyone else having issues with this new Advanced Networking Pack for Windows XP that microsoft has put out? I've got some machines (I have no idea their brand, etc because I am tech support for all different Windows boxes that users bring in and connect to our peer to peer network using DHCP...

Hello, I am having extremely similar issues as Souless but none of the info in the replies seems to help. I have offices that have a frame relay connection connected to a Cisco Router running DHCP. My customers bring in their own machines and connect them to my network and grab an IP address...

Hello, I'm trying to map two W2K machines together. I've made sure that they have matching admin user accounts. We're mapping to the root, but as a hidden drive (for example george$) Both machines on the network and can see each other through My Network Places (with the exception of the...