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I have a customer with a Partner ACS R5.0 with an Partner mail VS R5. The intercom buttons ring randomly at Ext 10. No other stations are affected.

I have a customer that is replacing their Partner system with an IP Office (not muppet mode)> They were accustomed to using Simultaneous paging . Is there a way to accomplish this in the IP Office ?. The customer has 15 IP phones and an analog trunk for the paging

I have a customer with IP 500 using embedded voicemail . The office manager wants User queuing on her extension. What options can she have ? Can I program an option to opt out of queue and go to her vm. I am having issues trying to find documentation.

I have a customer with a Partner Messaging Rel 7, who listens to a voicemail, deletes the message, ( I have verified this myself onsite) but the next day the message is back. I have tried the 989reset, but still occurs. Any suggestions ?

I have a customer who is relocating to Maine and bringing their IP 500 Rel 7.0. They have contracted with a SIP provider called OTT. I contacted Avaya about this provider and was told they were not an Avaya approved SIP Vendor. Does anyone have a list of Avaya Authorized SIP Providers ?

I have a customer who likes to play phone tech, now he is complaining that he can't access the admin mailbox X9997, after changing the password himself. What procedure if any will allow me to reset the administrator's mailbox password?

I have a need to add a second DSS console to each operator on this system (Legend R7.0). When I add the second console it will not power up but when I wse WINSPM in either Standard or Quick access mode the system recognizes the units. Also when I go to renumber the buttons it only allows me to...

I have a customer who is starting a call center. The owner does not want the Agents to line in/out of hunt groups. They want the call center supervisor to log in/ out agents remotely. Any ideas ? By the way- IP500 Rel 5.o with CCR

I have a customer who has 2 ipo offices that are scn and when a user from "B" switch is added to hunt group that originates in "A" switch, the user will not ring. Any thoughts ?????

I have recently inherited a customer with an IP403 with software load of 3.0.(59). What rev level can I update this to ?

I have a customer who has decided to port all their copper trunks to their ACS t-1 and now as the digits are comming in as a DID # how can I make these ported #'s ring on multiple phone and then eventually go to VM

I am installing some new sets at a customer site but the new sets are coming in with 5.0 firmware, How do I downgrade the phones.

I have a magix 3.o that I am trying to get the New Pri to function correctly. Incoming DID and ported trunks are functioning fine. Local is Fine( State of Maine is 7 digit dialing).. When I attempt to call long distance it keeps stripping the area code. I've verified my outgoing table, but...

I am installing an IP500 with pri for a police station and the detectives wish to block outbound caller ID from their phones only. I went bug-eyed trying to find this in the documentation.

I have a customer that has inadvertently changed the sys admin passwork. Any idea's on how to unlock/ change password

I have a Merlin Legend system Rel 7.0 that is having some strange issues. I have a group of MLX sets (various Models) that appear to " go to sleep" in the middle of a call,ie loss of audio (talk/rec) buttons lock-up, when you touch a button to test the phones will beep at you. If you try to hang...

I have a customer who wants to install a serial printer on the smdr port, anyone familiar with this, I am having a hard time finding all the parameters to setup the printer

I have been having an issue with a Merlin Magix Rel 3.0. When I try to connect using Winspm R9.0 I get a message stating that Quick Access will not function until I resolve the issue with ATL boards in slots 6-17. The problem is I have a single carrier system with an 800 GS/LS-Id, 412TDL, 2 ETR...