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  • Users: BDZ
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  1. BDZ

    Need to turn off AA during the day

    I currently have AA on for day service and night service. I need to turn it off for day service. The system is simply too unreliable. We have many complaints from customers that cannot get through to us. Can anyone guide me through the steps needed to do turn off AA during the day and just...
  2. BDZ

    XP Pro laptop performs differently at home than at work

    My CEO has an XP Pro laptop that he uses at work where we have a new SBS 2003 server. When at work everything works just as he needs. When he goes home, he cannot print and he cannot access many features in software. For example in AOL, he cannot download attachments. In Quickbooks Pro he...
  3. BDZ

    WinFax want to setup as new every start up

    I have an XP Pro machine on a new SBS2003 server. It has WinFax installed - yet everytime it starts it seems to think that WinFax is new to the computer. We have to enter phone, fax, name, etc. everytime. Any ideas? Thanks, BDZ
  4. BDZ

    Network password and Welcome Windows ????

    Have a 95 machine that asks for network password and then executes the logon script (same one as the other 2 95 machines execute) then the Welcome to Windows screen comes up?!?! Once I hit cancel - then the machine comes up just fine. I can access applications on the server just fine - it does...
  5. BDZ

    XP Pro client cannot run applications on SBS2003

    I have a new server that I bought from Dell with SBS2003 preinstalled. I installed some applications on it. I added a couple of users and computers. One is an XP machine. It seems to connect fine to the new server. I can look at all the shared folders. I cannot run the applications. I get...
  6. BDZ

    xp pro client cannot run applications on server

    I have a new server that I bought from Dell with SBS2003 preinstalled. I installed some applications on it. I added a couple of users and computers. One is an XP machine. It seems to connect fine to the new server. I can look at all the shared folders. I cannot run the applications. I get...
  7. BDZ

    Paging on Merlin Legend system stopped working

    Since yesterday afternoon (all of a sudden) - we cannot page. We have a Merlin Legend Sustem with an MLX-20L console, MLX-10DP and AT&T BIS-22 phones. I checked and the page system is programmed on line 808. Whether we use a handset or the speaker on any phone or the console - all we get is a...
  8. BDZ

    Need local help.

    Is there anyone out there willing to talk to me about the possibility of helping us sort out why our phone system erratically hangs up on callers? I would need a quote to determine if it is worth trying to fix - or if we should just turn off the automated attendant. Thanks so much, BDZ
  9. BDZ

    Need to contact vendor in Saginaw, Michigan area.

    I am very frustrated by my Merlin Mail VM Release 3 system randomly hanging up on incoming callers. I need to investigate the cost of having someone work with me to solve this problem. Please contact me, if you can help. Thanks.
  10. BDZ

    AA hangs up on transfer

    We have a Merlin Mail VMS Rel 3. "Sometimes" when a caller transfers from the AA to an extension (or by pressing a prompted number), the system simply goes to dead air and eventually hangs up on the caller. There is no "transfering to another call" or anything else. That same caller can call...
  11. BDZ

    Do not want VM to pickup once caller picks "0" from the VM system

    I have a Merlin Legend Release 3. We are using AA. When a caller reaches the VM system and then presses "0" - if that person is not at her desk, the caller gets her VM. We want it to ring without ever going to VM. I do want VM to pick up if the caller chose "0" when the AA picks up and the...
  12. BDZ

    AA only picks up on lines 1 and 2 not on 3 and 4

    Where do I tell my Merlin Mail VM System Release 3 and MLX-20L console to use AA to answer all 4 of my lines? I have 4 separate phone numbers coming in to the system. Most people dial only our "main" number. When lines 1 and 2 are in use - the others simply ring and ring... Any and all help...
  13. BDZ

    Cannot get AA to pick up

    I have created the message I want with all the prompts in place. I believe I have followed all logical steps to enable my Merlin Mail Voice Messaging System Release 3 AA to answer the calls. Yet after 6 rings (too many) , it finally picks up and I get "Extension 110 (operator) is not...

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