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Is there a way for Audix to play different voicemail greetings depending on the time of the day? Recently we did not have anyone logged in the system and call ended up in the voicemail box...all that is good except that the greeting that was played said that we are closed. Can I have a...

I need to allow remote employees to be able to access a particular trunk. Internal employees simply dial 305 and automatically get in and obtain a second dial tone from our VoIP system. To give access to our remote employees, I have programmed a VDN that points to a vector which in turns dial...

Hello, I habe several 7900 series IP phones that have been password protected by our vendor. Is there a way to reset the phone to factory defaults. Any help is appreciated. Thanks

Hi, We are installing a VoIP gateway from Quitum behind our PBX via a T1. The way we want callers to access this box is by dialing an access number such as digit 8. This would open the next available channel in the trunk group and automatically be given a 2nd dial tone from the Quintum so...

The reporting feature of our call accouoting software no longer works and the compnay will not spend the money to get it fixed or upgraded. However the server is still collecting data. Does anyone know how to decipher this? 205000037 I know that the first four digits are the time in...

Hello, I'm trying to add an annoucement before our companies main greeting which resides on the audix system. I figured that I would simply add the Annoucment extension in the 1st covergae point and h1 for the 2nd point. The system plays the annoucment fine then hangs up instead of going on...

Hello, I'm in the process of consolidating our PBX. I need to move the Music on hold to another analog card and do not know which commands to enter to disable the port and to enable another to take in the music signal. Any help is appreciated.

The auto message waiting feature is behaving strange. ON some phones it lights up just fine and on others nothing. We used 6408D+ and 6424d+ set on a definity g3v6. Can anyone help?

I rebooted the definity system prior to making adding a new DS1 circuit as the PBX has been acting strange. Now it is even worse. I have over 20 stations that do not work. The pbx seems to thik that they are disconnected. I have tried unpluging the sets for 30 seconds, but this did nothing...

Hi, We have a Defitnity G3 v6 and an Audix system. OUr receptionist spends much of the day transferring calls directly to voice mail boxes. It now takes 2 rings at the very least to get the vmail options. Is there anyways to reduce this to no rings or just 1? Thanks

Hi again, We are in the process or merging with another company and want to set up 5 didgit dialing. I have already indentified a digit when pressed would signal the system that call are to be directed to the new office. i.e. I dial 8,6532 I want the system to automatically fill in the rest...

Hello, I've been asked to restrict all of our modems to only have outgoing access to prevent close all the potential entry ways to our network. The only way that I have been able to achieve this was by changing the extension of the modem to one out of the DID range, but we have so many modems...