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Hi Troops. Info please. We have a customer who has two types of NCOS. One where PSTN access is available 24/7 and a second type which reduce the NCOS to internal calls only out of hours. What would this feature be called? It seems that DNs can have the same NCOS, but be behave differently. Is...

We need to find out when a particular PRI loop started working (previously no traffic on it) The current history file shows loop in use, & the system event log doesn't go back far enough (Full of FIR alarms caused by customers intra-site fibre being over the stated max) Can anyone advise if it...

We have to provide traffic stats for one site. We are getting the info generated OK, but is there a Excell macro which can create a doc/ populate the fields automatically. Tks Jimbo

A customer insists on have a hotline on his key 0 and is now complaining that when he tries to make calls from his 'call list' the set keeps picking up key 0 to make the call. Is there a way to change auto line selection? I have suggested we move the Hotline to another key, but this may be too...

Hi Troops, Can you EFD direct to a PSTN nbr? If so is CFTA all that needs to be amended in CLS? Or do you have to create a phantom with DCFW? Thanks in advance Jimbo

Troops, I have captured D Chan traffic to ascertain if a NAS setup is failing due to congestion (or its just poor op ans times). But I can't find a decode for the messages. I've been thru the 34 pages for LD 96 and can't find anything obvious. I don't suppose there is a DCH decode Excel...

Hi all, What is the max nbr of CDNs that can be used on a Symposium Express? We currently have 31 CDNs in use. We have set up two additional CDNs and they both route to emergency announcement. But other CDNs with the same routing are routing correctly. Thanks Jimbo

All Quick question - Does the KBA/DBA key numbering start from top left key, then go down, or from bottom left and goes up? This is annoying me no end!! Tks Jimbo

All, What would be required to set up a DN so that an access code was not required when making PSTN outgoing calls. i.e. instead of dialling (9)0044 234 567 etc they would dial 0044 234 etc. This is required for use with an ADSL modem which does not support prefix numbers (which seems wierd to...

Hi All, Is it possible to do a CHG of the DES from M2616 to M3820 without causing mayhem? Key programming is mimimal: key 0, key 2, key 3, key 4, key 6 & key 8 only (to be retained) Or is it best to OUT/NEW each TN? Pls advise Many Tks Jimbo

Hi all, We have a customer who wants a 'door set'. Apparently this feature is available in package 86. How do I find what packages are loaded on their Meridian? Thanks Jimbo

Hi All, Query 1 - How do I see which agents are logged in to an ACD group? Query 2 - Customer wants calls to an ACD nbr to route during the day to a non-ACD DN. Then after hours (????) follow the night call forward route. Is this something Symposium would handle? If this is more Time of Day...

Hi Troops, We have a customer who wants an immediate call forward activated on a fax line. I am not at site. I have put efd/eht, but this is not acceptable to the customer. How do I activate an immediate callforward on a POTS line? Pls advise any CLS & FTR changes required. Also for digital...

Hi all, We have a PBX where it is possible we have congestion on PSTN lines causing call failure. Does anyone have an idiot-proof (aka Jimbo-proof) guide as to how to set up traffic stats, print them and 'decode' them. I have tried using the NTPs, but without success. Or is this something that...

All, If I print out my RDB for ROUT 2 I can see 'AUTO NO' I want to change this to 'AUTO YES' then input an ACD DN (which has NCFW to Voicemenu) so that 'incomplete' i/c dialled calls will route to the voice menu instead of routing to the swbd op. But when I get to PTYP DCO, the next prompt...

Hi all, One of customers have i/c DID/DDI calls to the main nbr routed to a voice menu which works OK. e.g 12345+0 routes to VMenu (LD 49/IDC 0->1000 VMenu) 12345+xxx routes direct to DN xxx But now they want incomplete i/c DID/DDI calls which currently route to op to also route to the...

All, at one of our sites when an external callforward is activated, only calls originating from the same local dial code are forwarded. This happens on all phones at the site. I have no training on this network side of things and would appreciate any help. Many thanks Jimbo

All, When a maintainer does preventative/periodic maintenance on a Meridian PBX - is there a listing of things that are (and are not!) checked? We've had a couple of failures recently which we believe should have been detected by PMs, but without a 'check list' we are in the dark. Any help...

Happy New Year All!! On an Option 11c you can only have 6 members of a Group Call list Can you 'nest' group call numbers? i.e. can I set up 2 Group Call groups and put the 'pilot' nbr of group 2 as a member of group 1? e.g. Group 1 pilot 111 Group 2 pilot 222 Group 1 stor 0 112 stor 1 113...

All, I thought that the serving DDI (or DID) nbr range was programmed in the PBX, but I can't figure out which load it would be in. It's driving me nuts, coz I am certain I have seen this and trawling the NTPs was no help. Unless of course I imagined it..... Pls put me out of my misery...