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We are adding a remote site using a Cisco 2811 with SRST for 15 users to our existing Cisco Call Manager 4.2 at our main HQ. The two locations will be connected via point to point T1. Also, the remote site will have its own PRI ISDN for DID numbers and for local and long distance calling. We...

I have created all the users/access/partitions/report groups from an outdated Symposium Web Server box to a new one. Users' access to the new box is working properly except for the graphical display/historical reports that they have created in the old box. How do I move (what file to copy )user...

I have an Meridian Option 81C Suc 3.0 on one site connected via PRI tie line to a Cisco Call manager using QSIG on another site. My problem is when an extension on the Cisco Call Manager is forwarded to an external number, the caller from the Meridian PBX side hears a busy signal. The tie line...

I have a Meridian Option 81c Suc 3 connected via QSIG PRI trunks to a Call Manager 4.0 with Unity voicemail 4.2. How do I program the Meridian system so you will be able to enter #xxxx from any Meridian phone and send these digits over the tie lines to the call manager. Cisco phones connected...

We are addiding a dual PRI card with DDCH to my Option 61C, Suc 3.o and determined that the only available open slot is slot 5 (Loops 8 and 9), or slot 6 ( loop 9 and 10) in shelf 0. Changed CEQU but getting error SCH2022 ( can delete a non-DTI loop or add a DTI loop that is not undefined, or...

Please help edit and correct my script - because I kept on getting an error Line: 57 Position: 2 Code: 16 Error: An end of file is encountered in the script in the middle of a statement. Thanks for your help. Here is the script: /* This Script is for Key Accounts, calls via...

In Cisco Unified voicemail system, is it possible to buy separate licenses for a standard unity voicemail (no email and no fax) and unity unified (voicemail, email and fax)licenses, ? Thank you in advance for your response.

We are looking at a proposal to replace an Option 81/Meridian Mail with Cisco Call Manager and Unity voicemail in our main office but keep our Option 61 with Suc 3 (no voicermail system) at our remote location. My question is, what hardware and software do we need to seamlessly integrate the...

This is a follow-up post and request for additional help. We setup a tie line between 2 sites. When we receive an inbound call via local the PRI circuit connected to its each site and transfer the call to the remote site via the tie line, the call goes through. But when we make an outbound call...

Situation: Remote Site A (option 61C with Suc 3 software)is connected via T1 with D channel to Main site B (option 81 w/ suc 3)using coordinated dialing. Remote site C (Norstar Rls 1.5) was recently added via a T1 circuit to Site B. From site C, you can extensions that are on Sites A and B. From...

We cannot setup any conferences through our web browser upon entering our username and password - we are getting the following error; The page cannot be refreshed without resending the information. Click retry to send the informaion again, or click cancel to return to the page that you were...

Our call center manager wants to enhance the capabilities of the the call center and would like to add to our current system, Meridian Option 61C with Succession 3.0 software and Symposium CCS 5.0, Symposium Web Client, the following requirements. 1. A system/product that shall prompt callers...

One of our sites (Option 11C- Succession 3)has been experiencing frequent cut-offs. LCNT on the loop is 0. The local carrier tested the line and confirmed okay. When a call is disconnected we get the following error; PRI227 DCH: 13 DATA: 0000000D CAUSE :USER INFO DISCARDED STATE : CALL INIT...

I was asked by our new call center manager the following question - I notice that the Symposium reports we run use Crystal Reports. I typically prefer MS Access. However, in order to design my own reports I would need to know the location of the tables. Is there a way I can locate the...

I was changing the default DN of my CDN by first de-acquiring the CDN (4809) from Symposium. After refreshing, the display showed de-acquire pending and from the PBX, info code CDN003 16 4809 8 1 22 came up. The code states that the specified CDN was put to default mode by an application on the...

We noticed it yesterday that when we make any outgoing calls on our local access PRI circuits, our billing telephone number is displayed on the called parties' caller ID, rather than the CLIDs on the phones. I monitored the D channels and on the outgoing messages (MSGO) the CLID numbers of the...

I followed the steps from this forum re:auth codes and was able to setup AUB and AUT and was successful in making a long distance call by using the SPRE + 6 + authcode + Phone Number. However, I could not find the steps to allow authorization codes globally on all phones with NCOS 0 that will...

Our call center has been in operation for a long time but would be using activity and not ready codes for the first time on our Sucession 3.0, Option 81C switch with Symposium 5.0. We have about 50 2216 ACD phones in 6 different queues and CDNs. Do I have to de-acquire the phones/CDNs in...

I just installed and configured a second Symposium Web Client 4.5 application server, running on Windows 2003 server standard edition and all applications are working properly. My question is - how do I back-up ONLY the data (users, partitions, access classes and report groups) under Access and...

Could I use SWC 4.5 on 2 different application servers to talk to the one Symposium Call Center Server 5.0 ? I have a working SWC 4.5 on an older PC and I just installed and configured SWC 4.5 on a new PC with Windows 2003 as the operating system. When I login as webadmin from a client PC and...