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  • Users: option11newby
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  1. option11newby

    Activity Reporter BCM50 R3

    Have a client running the above but every time a report is run, it just shows 'no data' The system has all patches in, the Activity Reporter license in loaded. Verified that the server has admin/cdr rights in the username/password in EM accounts. On the logs report within AR, it shows small data...
  2. option11newby

    Disa DN on PRI

    Have a customer running BCM400 v4 patched to date. They have requested using Disa on a specific DDI number. I have put the received public number in the Disa DN field, and when this number is called, I received stuttered dial tone. When I enter COS password, I receive secondary dial tone, and I...
  3. option11newby

    Extns dialling by themselves

    Have a customer with THREE BCM400 systems each running version 4. They are all patched up to date, and they are using Lan Cte integrated with a third party database. On one of the switches, they report that the odd extn will randomly dial numbers without any interaction from the end users. The...
  4. option11newby

    BCM Voicemail Date/time stamp

    We have a customer who used to get the date and time stamp when retrieving their voicemails. Since they had CLIP activated on their PRI, they are now getting Date and CLI of the caller. I have gone through all the settings of Callpilot, and I am unable to find if anything can be changed. Asked...
  5. option11newby

    International number and IVR

    Sorry if this has been raised before, but I was unable to find a previous thread. I have a customer in the UK who dials an international number which has IVR on the other end. Intermittently, when they press the respective option on their number pad, it is not being recognised at the far end...
  6. option11newby

    Unified Messaging Inbox

    Does anyone know if it is possible to change the default mailbox on Callpilot Unified Messaging so the messages appear in the Outlook inbox? Have a customer with BCM400 v4, and he was looking at a home working having this functionality. I believe I have read somewhere that it may be available...
  7. option11newby

    BCM50 to BCM50 transfer issues

    Have a customer who has 2 BCM50 Rel 2, fully patched and linked with 4 Voip trunks. Each BCM has analogue lines connected, they can call ext to ext across the BCM's with no problems. If BCM A has a call and wishes to transfer over the Voip to BCM B it will not allow them to do this. Do I...
  8. option11newby

    BCM400 V4 patch issues

    Today I went to patch a BCM400 v4 with System update 014 and Desktop Update 009. I installed the software management patch, and after reboot proceeded with the System patch. This seemed to take an eternity, and it said software update Done, but when it come to rebooting the system, it would not...
  9. option11newby

    Is there a maximum No of HG's a DN can be assigned to

    Have a customer using a BCM50 system Release 3.0 They currently have 4 specific extns that are assigned to 6 HG's. Each HG is alpha tagged so that when a call comes in, the name is displayed as they have to answer calls differently. What the customer is looking to do is increase the amount of...
  10. option11newby

    Advice on router for IP handsets

    I am looking for advice on the best solution for a client. They currently have a BCM50 Rls 3.0 without the integral adsl or ethernet router. They have another office a short disstance away and are looking to install 10 1140 IP handsets at this location. They will have 2 x 8meg Adsl links between...
  11. option11newby

    Hunt Group Issue?

    Have a customer with a BCM400 running 3.6 software, up to date on software patches. Their main number comes in to a hunt group with 10 members, these members are set to 'ring only' against the handsets. What is happening is that if a member goes for a break, they set their handset to DND, but...
  12. option11newby

    User accounts in BCM version 4

    On the windows platform, we were able to create user accounts so they had access to what we determined ie; Speed Dial list, this would only allow then access to this area. I do not seem able to set up the same on the version 4 system. Has anyone ever been able to do this? NCSS, NCDS, NCTS
  13. option11newby

    package system-release is not installed

    BCM400 version 4, recently had hard drive changed out. Has been running fine for a few weeks. Now, customer unable to connect to EM, getting 'cannot determine device type' message. Customer is using latest EM from the BCM. Today I tried diallup via isdn, although the BCM answers with correct...
  14. option11newby

    BCM400 3.6 defaulted after power cut

    This weekend, we had a customer running th above software version whereby the database defaulted after a power cut in the area. I personally have not experienced this on a BCM in the past 6-7 years, and wondered if you guys have ever come across it, and do you think the power surge was the...
  15. option11newby

    BCM RCC unable to run a specific report

    BCM50 Release 2 running contact centre. When the customer runs reports from the RCC they can generate all reports with the exception of 'Incoming Calls report'. The system is up to date on patches. The request appears to go through the motions, and at the bottom of the screen it says it is...
  16. option11newby

    BCM400 Busy Hour Call Attempts

    I have searched all the documentation for this but unable to find out what the maximum outgoing call attempts are for the BCM. Does anyone have anything documented anywhere? NCSS, NCDS, NCTS
  17. option11newby

    Do we need 4 PECIII's

    Inherited a customer who has a BCM400 v4 with all the latest software patches. They have 3 x PRI and 3 x DSM32+. They also have 64 LAN CTE licences so the end users can dial out via TAPI. There are 6 ports allocated for voicemail. They currently have 2 PECIII cards, and I was wondering if it...
  18. option11newby

    BCM Monitor (BCM Info tab)

    On the Info tab in BCM monitor, does it mean I have an issue if the Hard drive is labelled as 'unknown'? I know that normally this information would show the size of the HDD, but on an odd site we are seeing the unknown entry. Any help? NCSS, NCDS, NCTS
  19. option11newby

    BCM400 v4 RCC losing settings

    Have a BCM400 version 4 with all latest patches loaded. What is happening approx every seven days, the ipview boards stop showing data. Rela time works ok. We are finding that on the Contact Centre connecion screen on the RCC server, it is losing the IP address setting for the RCC connection...
  20. option11newby

    BCM50 Rls 3.0 Internal Alog lines

    One of our guys installed the above yesterday, and all ok. Went back this morning, and when they press 9 for an outside line, the display reverts back to time and date. Rebooted system, still the same. If they allocated lines to the sets, when pressing the line button they can dial out. Nothing...

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