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Hello - We will be setting up 9 locations with 1 main 8710 and 8500's and Modular Messaging at all locations. We would like to use site number like 21, 22, 23 etc, this would menan we have 6 digit dial. Our DID ranges are all over the place. By using a site idenfier this would elminate the...

Definaity sysyem interminatlly displly the first name on our names directory when calling out. Two qustions is ther any other place I should check within the system to ensure our main number is programmed correctly or any other place it could be in programming. The local CO says they have...

Been asked to research setting up Genifax and routing through the Avaya 8710. Using DID's for each person. Main server at our main location and Genifax clustered server to cover our 8 remote locations. So, someone sends a fax from site B it will route through our main site A, etc... Has...

Good Morning - I have been receiving conflicitng inforamtion on the 2420 sets. Can these sets be programmed for a CallCenter ACD enviroment. Allows - Agent Log-in, View Stats, etc? Is there any other hardware that is required with the phones? I have one BP tell me that you can use a 2420 for...

The problems just keep coming - has anyone had this problem? Thank you, Thank you!! When sending messages, I get to the point where it says "to send your message…." I enter the extensions, then press #. The wait for "your message has now been sent" ranges from too many seconds (it is _never_...

Our MM locked up - users could log into voice mail and go no further after they entered their password. The system fixed itself but we and Tier 3 know why this happen and do we need to worry that it's going to happen again. Any news would be helpful! Thank You!

Happy New Year To All- In 2006 we will be implementing 8700.8500 at 9 locations. We are looking at the corporate office as the main hub. Initially we were looking at putting Modular Messaging at each location. However, it has been suggested that we may only need it at 2 locations. We have...

Yesterday peak, should one be concerned if the they see daily in the Trunk Group Summary Report that the Incoming Seize is above 100? There are 69 channels in the Trunk Grp for example on this day Total Usage at 10:00 was 505 Total Seize was 263, Inccoming Seize was 117? Thanks Much.

Hello - Is this a global setting on MM? Or can this be set by each user as far as getting their VM messages. Some want the old first others want the new first? Thanks Much!

Has anyone experienced problems in Modular Messaging when sending messages in Modular Msging. The problem that we have come across is that the caller when sending a message does not hear "Message Delivery Scheduled" has anyone come across this? Thanks in Advance!

Greeting - Does anyone know of any other training centers other than Avaya? There website is $$ and hard to follow. Not to metion you have to travel to the East Coast or the West Coast for training? Any news would be wonderful. Thank You!

Hello! This one even has the Tier IV guys stumped. Has anyone come across this problem? Our receptionist can page using the 3 digit code #77, no other user can page unless they enter a forced account code. We have built a work around for other to page by dialing *110 On our old system a...

Greeting - Wondering if someone can help me with a coverage path question.. We have a coverage path set up for to go to cover after 3 rings. The phone actually rings 4 times before it goes. If I change this to 1 ring it rings two times before it goes to coverage? Is this the norm? Thanks in...

Hello - We have allot of users that move and want their number remote call forwarded. What are the pros/cons of call frowarding off your PBX verses having the local phone comapny call forward the number? What is the most cost effective way to do this. I prefer not to forward at all but I have...

Are there concerns regarding storage on Micro Exchange regarding Modular Messaging? We want fax to desktop but it seems this opens the ability for all your messaages to go to your desk top? How do you prevent people from saving messages within microsoft exchange? Thank You!

Hello Everyone - I was wondering if someone could give me some advantages, disadvantages, security issues, what can be done if there are security issues regarding placing a busy indicator on 2420 phone verses, bridged call appearances. Some of the obvious reasons for using the busy indicator...

Hello - We will be implementing 9 sites on to CM.3 and Modular Msging. There has been allot of conversation revolving around the Hard or Soft Attendant Console. I know that allot of people push for the soft but are there advantages, disadvantages of either does anyone have any advice they would...

We will be placing a CM3.0 /ESS at one of our remote locations. Then when we get the main CM3/ESS up known as the "heatbeat" we will want to transfer liscense etc back to the main faicilty. Has anyone done this, have you ran into problems? Also, what is involved in the master/slave transition...

Greetings Everyone - I was wondering if anyone has a template out there that's easy to use for RFP on long distance, local, calling card, audio conferencing? Anything will help. Thanks Much! JAS

Just wondering if anyone has any good documentation out there regarding security on the S8700 Server & G650 Gateway & Modular Messaging MAS & MSS Thanks Much!