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We are having an issue with outside calls being dropped when going to our Genesys system via a trunk from the Avaya SBC. Calls to Avaya phones are not experiencing this issue. This happens inconsistently, to Genesys endpoints and the Genesys IVR. Support on both systems are working on the issue...

I recall there the Avaya site had a good step by step guide for setting up IIS for 9600 firmware. Can anyone point to one for IIS on Windows 2008 R2 ? THANKS!

Any suggestions for a good call center phone? We recently switched to 6416d+ with the dedicated headset jack, but there are issues with the volume on the headsets. From what I can tell from other threads there is no adjustments that can be made. Looking to see what models others may be using in...

Can anyone tell me the steps needed for the following call flow? My Call Center tech is on vacation. Thanks 1 Will ring into available agents. 2 Will continue to route through available agents for up to 60 seconds with messages on hold. After 60 seconds will be given option to leave message or...

Hello - I am using a Cisco switch as a DHCP server for Avaya IP phone. I setup the 242 option for the 9600 series phones and it seems to work. I plug the phone in, it gets the VLAN and DHCP info and works normally. option 242 ascii...

Is there a command to get the info for a layer 2 interface? I am looking for the info that is produced by the sh interface command on a layer 3 interface. Thanks Brian

I have several users setup with IP softphone in telecommuter mode. All but 1 can answer an incoming call by picking up their phone that its directed to (the phone in the telephone at filed when logging in). I don't recall setting this for any other user. Is there a setting to control this...

I have setup a few basic vectors but I need help with this one. I want to setup a vector for our Helpdesk. We have 4 people in the group with their own extensions as well as a bridged button for the helpdesk extension. We would like to have the helpdesk call ring normally, if no one picks up it...

I currently have a G3si running CM 2.2 with 5 IP licenses , running softphones and a hardphone. Is it possible to add wireless IP phones to this without and extra equipment (besides the phones)?

I am looking to get an explanation of "X" port and when is it best to setup a station using an x port. Also what is a virtual port?

What are some useful buttons to have on the console ? We have the basics (paging, crisis alert , etc), just looking for some ideas. Thanks Brian

2 Questions 1 - 911 - Is it acceptable to change the ars digit conversion to change the dialed digits 911 (9 for an outside call then 11) to dial 911, in case a user forgets to dial 9-911 ? Is there any reasons not to do this ? 2 - Crisis alert - What is the proper way to setup crisis alert...

Intuity Audix LX R1.1 - Is there a setting to have the subscribers extension announced before their personal greeting ? Thanks Brian

I just setup a user with EC500. The user has a bridged appearance button. When EC500 is activated, calls from his extension and the bridged extension are ringing to his cell. Is this by design and can it be controlled ? Thanks Brian

Are the only phones supported the 2400,4600 and 6400 series ?

We recently upgrade to Avaya Intuity AUDIX LX R1.1 and have started testing receiving voicemail via e-mail. Is it possible to leave the message lamp on the phone lit when a message is retrieved by the email client ? Thanks

G3si v.6 Currently all unassigned DID numbers go to the attendant. Is there a way to change it to route to a specific extension? Thanks