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What do I need to do to have the personal directory work on a i2002 phone? What cls is it? I got the Corporate directory, but not the personal.

Question, is there some formula or set rule for the average number of analysts/techs to the number of phones? We are growing rapidly and are being told we don't need any more help. I am trying to make a case for another employee.

Problem: Callers are being cut off during calls. We have a Meridian running succession3.0. Scenario: Caller A is talking with Caller B. Caller A suddenly hears caller B saying "Hello? Hello?" Caller A can hear B, but B cannot hear A and sometimes B is connected to a third call. If B gets...

I have a cp application that has 3 transfers from the main menu. If the location the call is to be transferred to is busy, the caller hears one ring, the is disconnected? What have I done wrong?

I am trying to enable Trunk to Trunk Transfer in the following situation: We have a point to point tie line between a M1 and an NEAX. If the user at the M1 RECEIVES a call, they have no problem transfering it over the tie line to the NEC. If the user INITIATES a call, they cannot transfer. I...

In the last 2 weeks we have had complaints of the following: Person A in conversation with Person B. Suddenly A cannot hear B, but B is now connected to a conversation with Person C and D who were already in conversation. Sometimes it is person A who gets connected to the "instant...

We recently, Nov 04, installed Call Pilot. We have a problem with ports and no answers. We have restarted the system 2 times and it seems to fix it for a week or two. Is this a known problem?

What feature package do I need to establish simultaneous ring?