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  • Users: dencom
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  1. dencom

    Avaya Push Notification Provider server certificate update

    Just wanted to share this quite relevant information. If you are using Workplace and the Apple Push Notification Services, you have to act now. Read the article here: https://support.avaya.com/ext/index?page=content&id=SOLN384003&viewlocale=en_US
  2. dencom

    Status of VMPro user defined variable on DSS key??

    Hi, Is is possible to get the status of a VM Pro userd defined variable visible on a DSS key? We often make exception rules in VMPro which can be activated by a shortcode. We would like to see it's actual status on a DSS key..... Any ideas? Arnoud
  3. dencom

    4.2(4) / 5610 problems

    Hello all, Since we upgraded ip500 to 4.2, the 5610 phones are not as reliable as they were... The extension needs often to be reregistered. I took a look at the monitor this morning and i see the following message quit often: 439296558mS H323Evt: Authenticate: Encryption data is not mached...
  4. dencom

    Reroute calls when no HG agent logged in

    Hello all, Has anyone a solution for this scenario: I have a huntgroup with one agent. Agent is using hotdesking. If agent is not logged in (basically an emtpty huntgroup), i want an inbound call to be rerouted to another huntgroup. Overflow is not an option because it will interfere with...
  5. dencom

    List index out of bounds (-1) (vm pro 3rd party db)

    Hello, We are working on vmpro 4.0.18 and sql server2005. When we connect to the database, the connection is tested succesfully. Then we start the sql wizard. When we select the function 'Select.....from, and press next, we get the error 'List index out of bounds(-1)..... Has anybody seen...
  6. dencom

    5601 & external dhcp server

    hello all, We are trying to install 5 5601 phones on a 406. We have to make use of an external DHCP server (sbs2003). Appereantly there is an issue when using an external dhcp server. Does anybody know what this issue is and how this can be solved?? thanks! Arnoud
  7. dencom

    Voicemail lite crashes on Windows Server 2003

    Hello all, in thread940-1066493 the problem has been described. When you use the voicemail>>email function vm lite crashes when he log's into outlook express. Has anyone found a solution for this? Arnoud
  8. dencom

    Busy tone detection

    Hello all, When an external caller ends the call, my DS phone (or analog) does not revert to idle automatically. I need to press the DROP key, press the ca key or what ever. I assume the IPO should be able to detect this itself and put the phone back to available. Which settings do I need to...
  9. dencom

    PhoneManager iPro experience wanted

    Hello all, Are we the only ones having much problems with the PC softphones? Our main problem at this moment is 'stuttering'. This is what we have: IPO 406V2 3.1.56 VCM16 PRI HP 2626 switch QOS enabled on switch QOS settings on winxp according to Avaya 15 PC softphones running on Windows XP...
  10. dencom

    iclarity process priority

    Hello all, Do you have any suggestions/experience with respect to the iclarity process priority? It seems that the VOIp call quality is much better when running iclarity with process priority HIGH. Can't find any Avaya recommendations about this. We use pc softphone with Plantronics DSP400...
  11. dencom

    pc softphone voice quality

    Hello all, We have a couple of sites using pc softphone only. The general impression is ok but there is 1 complain we get from all sites. The softphone user has always a good connection, but the other end often complains about 'drop out'(hello, are you still there??) although the connection is...
  12. dencom

    How to Unregister IP phones

    I thought this would be an easy one but... We have a couple of IP phones 5602, which we would like to unregister and then register again using a different ext. #. I was looking for HOLD 73738 command of some sort but I cant find it. Does anybody an easy way to achieve this? Arnoud
  13. dencom

    pc softhone delay internal call

    Hello all, We use a 403ds, pri, 3.1.48, VCM10, 10 pc softphones and plantronics DSP100 headsets. all works fine except for this: When we make an internal call, the called party answers but it takes up to 2 seconds before we can actually talk. When we make an external call, this does not...
  14. dencom

    No ringtone when using softphone 3.1.13

    Hello all, We are using PhoneManager 3.1.13, voip enabled. IPO 403 is running 3.1.48. Works fine besides the ringtone when dialing. We do not hear anything at all. Does anybody know if this a known issue or am i doing something wrong here. Arnoud
  15. dencom

    3.0.69 ip412 NO GO

    We upgraded this week to 3.0.69 ipo 412 vm pro contactstore. Since then we are unable to record calls since they disturb the call in such a way that talking is not possible. This applies to DS and ip phones! The system had a unexpected reboot as well. 3.0.69 : despite all the AVAYA promises NO...
  16. dencom

    call appearance

    Hi all, Our customers was not happy when we upgraded him from 2.1 to 3.0. He has a 403 pri, DS16 and uses 6408 phones. Main reasons are the call appearance buttons. He was very happy with the way it worked in 2.1, but in 3.0 you are not busy untill all call appearance is use. The customer...
  17. dencom

    ldap to msexchange

    Hello all, Has anyone found an easy way to connect IPO to an MSExchange enviroment (2000/2003) using LDAP? Cheers, Arnoud
  18. dencom

    backup 5620

    Hello All, I am trying to get a 5620 to backup his settings to an MS FTP server (2003). The FTP server is running, i am able to login and store and get files but the phone keeps saying that he's unable to store the backup file. Maybe an undocumented command within the 46xxsettings.txt file...
  19. dencom

    2.1.35, analoque phones stop ringing

    After upgrading to 2.1.35 we experience that analogue phones suddenly stop ringing. PhoneManager pops up, but even if you take the phone off-hook, you don't get a connection. Reboot works fine. 403ds pri pots30 Anyone same problem or solution? 3.0.44 is no solution. 2.1.35 has the new feature...
  20. dencom

    Different Handsets??

    I am searching for a handset with a PTM (push to mute) switch for 54XX handset (or 64XX). Has anybody ever seen this or solved this in another way? Cannot use software on a desktop. It's for a trading 'look-a-like' system. Any help is very much appreciated. Arnoud

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