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We have a group that has agents split between 5 skills. They have an emergency line that currently is not queued to a skill. Calls go to a a station controlled by coverage path with several coverage answer groups (CAG) in it. This allows the call to ring to top agents first then second tear then...

can "vm" login be limited to password reset in modular messaging 3.0? We have a LSP site that could do ther eown password resets but we want to limit there access to there site only. We were thinking if you could limit by community or change vm permission levels. Has anyone done this?

Does anyone have call accounting on a stand alone 8300 with a g700? We have a inhouse solution for call accounting connected to our 8720 and we want to add the 8300 to it. On the 8720 we have a CLAN dedicated to CDR1 output. How do I do it on the 8300? I know the communication manager software...

I have a location that needs to have a regular night message (after 5) a special night message (if closed before 5) and a day message for when the operator goes to the bathroom. What I was wondering is if I can use the Alternative message in Intuity to act as the special night message. Here was...

I searched multiple threads and did not find exactly what I was looking for. Hopefully someone can help with my problem. We have an office were the let go of the receptionist and multple people act as attendant during the day. The day is split into 3 times and someone sits in the receptionist...

Does anyone know where I can get a copy (purchase or download) of Remote Service Management for Octel 100? I need to have remote access to one and am having difficulties using ProComm. I set up ProComm at 7-E-1 and at 9600 but only receive incoherent rambles back from the Octel. Any suggestions?

Hello, this is my 1st post and I believe it is a simple one. I need to know what 2 error types are: Error type 2305 on a TN2224 board and an error type 1 on the same board. For a week this board has gone up and down. Running an error report this is the only errors I have found for the board...