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We are running CM 10.1.2 and have come across issues from several call centers where they show agents in an available state, yet calls are waiting in queue and not being delivered to an available agent. We typically use ead-mia and are not using Business Advocate. It appears that the available...

This is a new issue introduced upon our upgrade to CM10. When agents shut down OneX Agent, it forces the hard phone to unregister from CM. The issue though is that the phone continues to appear connected up at the agent's desk. The agent needs to perform a log off of that phone then log it...

We have a home agent, using a 9650 phone via Meraki router, who is experiencing major interference when using the headset (HIS Cord, Plantronics headset). She has no issue if using the handset or speaker, only the headset. We've ran the gamut of getting new cable service, new phone, new...

Hi there. Does anyone know where CMS pulls the PERCENT_SERV_LEVL_SPL info from? Is it from the hunt group within the PBX or is it what is set up in CMS for the call profile for that particular split/skill?

We’ve been receiving reports of our call center agents who are conferencing calls to an external vendor. When they hang up from the conference call that they initiated, all parties drop. I thought that if we had trunk to trunk transfer activated, that the parties would remain connected. Is...

We are moving from a 5 digit extension dialplan to 10 digits. Will the 4625 phone allow for 10 digit extension entry?

I’m hoping someone can help me out. We have a remote call center in Utah that we direct calls via an IP trunk group. Last week they had an AT&T outage that resulted in our losing connectivity to this site for a few hours. The routing we have in place is the TAC plus their PBX VDN number they...

I have a user in Citrix that is receiving an error in startup message when launching One-X Agent. The error detail state that there is an error saving preferences to file preferences.xml. She is the only user out of several dozen experiencing this issue. Any thoughts?

We are running Modular Messaging 5.2 in QSIG configuration. In reviewing our activity logs, any call answer event depicts "unknown caller". Even for internal calls. How can I see the extension number of the caller who was routed to the mailbox via a call answer condition. I can see the...

We are running MM 5.2 / QSIG with 8730's. Where do I find the amount of purchased licenses? I believe it's somewhere on the MAS, isn't it?

We are running MM 5.2 with QSIG integration. Two application servers and one store server. MAS2 has 2 T1 connections to our PBX. After reboot these ports will not come back online. Any ideas? It appears in looking at the back of the server that we actually have two boards, one for each T1...

It was always my impression that marking a message as private would prevent the receiver from being able to forward that message, but our testing is proving otherwise. Is there any way that a caller can leave a message in MM and mark it in such a way that the receiver would not be able to...

We're attempting to load CMS Supervisor r16.2 onto Citrix and are hitting the 429 error. I know how to resolve this on a desktop but how do I resolve this error on Citrix?

Once a message has been scheduled to go out either via Broadcast or to an Enhanced List, is there any way to cancel it?

Where do I go on the server to modify the login page? I'm just looking to change some of the wording shown to our end users so they enter their extension # for callback, rather than their full phone number.

We are experiencing intermittent issues reported by our users. This is the error found in the application event log. Unable to handoff call to another TUI, mailbox = xxxxx Any insight is appreciated. Thx.

An error occurred while creating object 'wmlang'. Our MM Web Server is inoperable. When browsing to the link we receive this message: Active Server Pages error '00000000' Create object failed ? An error occurred while creating object 'wmlang'. Any input is appreciated. Thanks!

We're trying to get our new 3631 WI-FI phones working but the phones cannot see our corporate wireless network. Any ideas of what we need to do?

We're in the midst of deploying desktop video via One-X Communicator and so far have had no success with video communication to one of our remote sites. This site has IP phones that register to network region 13. One-X Communicator / video registers to network region 6. On page 3 of network...

Does anyone have any step by step instructions to change the assigned IP Address on our S8510 ESS server? Our network team is assigning new IP addresses for our PBX environment. Thank you.