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Hi, We've got an issue with the SMS_Executive and SMS_Site_Component_Manager services. After the backup of the secondary site server is completed these two services do not start. Sometimes they do and sometimes they don't.... Any idea why or is there a patch available to solve this issue...

Hi, We have an issue when restoring files on a server with Arcserve 11.5. The tapes are from 2006 and after merging them into the database I can only see the session 00001 and 00002. The problem is that I don't see the subfolders for each session, which I do on newly performed backups. The...

Hi, I would like to find out how many tape library agents I have installed on all my domain servers. Is there an executable or DLL under the arcserve installation folder that will allow me to query for this information via SMS for example? Thanks, GSC

Hi, I've got thousands of error messages in my SMS Distribution Manager regarding a DP that is no longer available. The local IT simply shut down the server and moved it to another location where they have reinstalle the machine. I have removed all packages and deleted the server as SMS DP but...

Hello, Just wanted to check if anyone has installed the MS08-040 SQL patch on their SMS primary server and if you had any issues? Thanks, GSC

Hi, When I want to exclude a folder from the sofware scan is it required that the Skpswi.dat file is hidden or not? We have a couple of machines where the file is not hidden and it seems like the software scan is failing on these machines. Thanks, GSC

Hi, We're in the process of upgrading to SCCM 2007 and here are the specs: Clients: 8500 workstations 350 servers We plan to implement asset inteligence and software meetering. The server that we're planning to implement is an HP ML 580 G5 with 4 quad core processors. My question is if this...

Hi, I have a question regarding "inactive" server/computer accounts in Active Directory. We have sold a couple of our sites and I would like to know if we have any security issues by leaving the "inactive" server/computer accounts from the sold sites in our Active Directory? Thanks for the...

Hi, Has anyone installed SMS on a ESX server. If yes, how does it work? Thanks, GSC

Hi, We have a server Win 2003 root DC with Arcserve 11.1 fully patched. Server has a local SDLT. When we try to backup the full server and the System state we get the following error message: W3081 01/08/2008 11:12:24 PM 1853 Unable to backup system state for remote...

Hi, I wonder if anyone can help me with what file I should be looking at to get the build number as when i do a "help and about" Thanks in advance, GSC

Does anyone know if CA has a FTP server where I can download arcserve 11.1 with SP2 (iso image or zip works fine) Thanks in advance. GSC

Hi, Just a "checkup" question: I have a central server and a primary server and a couple of secondary servers. All SMS packages are on the central server. When I replicate my packages I first select the secondary servers. When they are updated I select the DP's configured as site system under...

Hi, I have an issue with a "ghost package" on one of my Distribution points. Here is the background: DP in Brazil got the packages from Secondary server in the US. Decision was made to put in Secondary server in Brazil so we started to remove packages on the Secondary server in the US. However...

Hi, I have created a fragmentation report on our SMS 2003 SQL 2000 Database. I found a lot of fragmented files in there and I'm thinking of performing a defragmentation. Good or bad? Something that I should consider before doing this? Thanks, GSC

Hi, I've got a collection that I would like to perform a "delete special" on a weekly basis. Does somebody know if it is possible to automate this process? If yes, how can I do it? Thanks, GSC

Hi, I've created packages that will install the MS patches through SMS 2003. I'm just wondering how would I go about when I want to uninstall a patch through a SMS package? I've already read about the spuninst.exe but how would I create a package that would uninstall MS07-017 i.e? Thanks, GSC

Hi, I was wondering how you guys keep your SMS database clean. We have about 25000 clients on our central server and we run and AD system discovery on the computers OU once a week. We've created a lot of reports that we send out to our site admins where we ask them to remove inactive clients...

Hi, I need to create a query that will show me: From AD Users and Computers the Object tab - Modified Date. I need the computers where this date is two months or older. Any help with the saved query is greatly appreciated. Thanks in advance. GSC

Hi, I've downloaded the arcserve security patches and installed them on my servers. I'm trying to monitor which servers have been updated and which haven't. I do it through SMS 2003 by checking the version on the brightstor.exe file. The problem now is that the version of the brightstor.exe does...